Ranije su imali ra?un u ovoj kockarnici. U nekoliko mejlova u julu sam obavijestio kazino da sam stanovnik ?vedske. Kasino mi je potom obavijestio da ?e moj ra?un biti trajno zatvoren nakon onoga o ?emu sam ih obavijestio, jer kao "?vedski dr?avljanin" zakonom niste dozvoljeni da igrate u toj kockarnici. Bio sam u mogu?nosti otvoriti ra?un neko vrijeme kasnije bez ikakvih problema, ali iz nekog razloga sam dobio popust na depozite, ?to je vjerovatno bilo jer jednostavno ne bih smio igrati u ovoj kockarnici. Tada biram igrati u drugom kazinu, ali vratim se kasnije (prije otprilike tjedan dana) da igram i tada je lako polo?iti novac i igrati. O?ito gubim novac i zatim se obratim slu?bi za chat da zatvorim ra?un (imam problema sa kockanjem, a zatim odlu?im da zatvorim ra?une svaki put kad izgubim da jednostavno ne potro?im sav svoj novac), a zatim isti postupak kao i pro?li put razmisli kad prepoznajem ovo kasno. Nakon prolaska kroz moj ra?un e-po?te da bih prona?ao prethodnu komunikaciju s kockarnicom, ustanovio sam da bi moj ra?un ve? bio trajno zatvoren, jer sam ?elio ovo + da sam rezident i imam ?vedsko dr?avljanstvo. Zatim kontaktiram kasino kako bih ih pitao kako je mogu?e da se prijavim i uplatim novac i igram ih kada mi se ra?un zatvori, a dobijem kao odgovor da sam se registrirao da ?ivim u Norve?koj i da li je to bilo mogu?e. Ono ?to je va?no je da sam 8. jula jasno rekao da sam rezident i imam ?vedsko dr?avljanstvo, ?to zna?i da ?e moj ra?un tada prebaciti status na ?vedski ra?un i tako se automatski trajno zatvoriti, ali sama kasino ?ini gre?ku samo ?to se zatvori na ra?unu bez trajnog statusa i nikad se u zaklju?nom obliku ne navodi da sam na taj na?in izjavio da sam ?vedski stanovnik i imam ?vedsko dr?avljanstvo. Poku?ao sam natjerati kockarnicu da preuzme odgovornost za to ?to pogre?no postupa s njima, jer me ne bi bilo mogu?e prijaviti, uplatiti novac i igrati za njih, jer mi ne bi bio nedostupan moj ra?un kad bi bio trajno zatvoren . Zatra?io sam da neko pogleda to pitanje jer o?igledno postoje nedostaci u rutinama kazina koji su sada sa svoje strane pogre?no postupili i ?elim da se to primijeti i da kasino preuzme odgovornost za to kako su pogre?no postupali sa slu?aj!
Have previously had an account with this casino. In several emails in July, I informed the casino that I am a resident of Sweden. The casino then informed me that my account would be permanently closed after what I had informed them about because as a "Swedish citizen" you are not allowed to play at this casino by law. I was still able to open my account some time later without any problems, but for some reason I got a discount on deposits, which probably was because I just should not be allowed to play at this casino. I then choose to play at another casino but return later (about a week ago) to play and then it is easy to deposit money and play. I obviously lose my money and then contact the chat support to close my account (I have gambling problems and then choose to close my accounts every time I lose to simply not waste all my money) and then the same process as last time which makes me think about when I recognize this late. After going through my email account to find previous communication with the casino, I find that my account would already have been permanently closed because I wanted this + that I am a resident and hold a Swedish citizenship. I then contact the casino to ask them how it was possible for me to log in and deposit money and play them when my account was closed and I receive in response that I registered that I live in Norway and therefore have it was possible. What is important is that I clearly stated on July 8 that I am a resident and hold a Swedish citizenship, which means that my account would then switch status to a Swedish account and thus automatically close permanently but the casino itself makes the mistake only to close the account without permanent status, and it is never stated in the closing that I have thus stated that I am a resident of Sweden and hold a Swedish citizenship. I have tried to get the casino to take responsibility for them handling this incorrectly as it would not have been possible for me to log in, deposit money and play for them because my account would have been inaccessible to me when it would have been permanently closed. I have requested that someone look at the matter as there are obviously deficiencies in the routines of the casino that have now made this matter handled incorrectly on their part and I want this to be noticed and that the casino takes responsibility for how they incorrectly handled the case!
Har tidigare haft konto hos detta casino. I flera mail i Juli m?nad meddelade jag casinot att jag ?r boende i Sverige. Casinot meddelade d? mig att mitt konto skulle st?ngas permanent efter vad jag hade informerat dom om eftersom man som "Swedish citizen" inte f?r spela p? detta casino enligt lag. Jag kunde ?nd? en tid senare ?ppna mitt konto utan problem men fick d? av n?gon anledning avslag vid ins?ttningar vilket antagligen berodde p? att jag just inte ska f? spela p? detta casino. jag v?ljer d? att spela p? ett annat casino men ?terv?nder senare (f?r ungef?r en vecka sen) f?r att spela och d? g?r det utan problem att s?tta in pengar och spela. Jag f?rlorar s? klart mina pengar och tar d? kontakt med chatsupporten f?r att st?nga mitt konto (jag har spelproblem och v?ljer d? att st?nga mina konton efter varje g?ng jag f?rlorar f?r att helt enkelt inte spela bort alla mina pengar) och d? b?rjar samma process som f?rra g?ngen vilket f?r mig att t?nka efter d? jag k?nner igen detta sen tidigare. Efter att ha g?tt igenom mitt e-postkonto f?r att hitta tidigare kommunikation med casinot hittar jag att mitt konto redan skulle vart st?ngt permanent pga att jag velat detta + att jag ?r bosatt och innehar ett svenskt medborgarskap. Jag tar d? kontakt med casinot f?r att fr?ga dom hur det varit m?jligt f?r mig att logga in och s?tta in pengar samt spela upp dom n?r mitt konto skulle varit avst?ngt och jag f?r som svar att jag registrerat att jag ?r bosatt i Norge och d?rf?r har det varit m?jligt. Det som ?r saken ?r att jag klart och tydligt den 8:e Juli meddelade att jag ?r bosatt och innehar ett svenskt medborgarskap vilket allts? inneb?r att mitt konto skulle d? bytt status till svenskt konto och per automatik allts? st?ngas permanent men casinot sj?lva g?r allts? misstaget att bara st?nga kontot utan permanent status och det anges heller aldrig i st?ngningen att jag allts? uppgett att jag ?r bosatt i Sverige och innehar ett svenskt medborgarskap. Jag har f?rs?kt att f? casinot att ta ansvar f?r att dom hanterat detta felaktigt d? det inte skulle varit m?jligt f?r mig att logga in, s?tta in pengar och spela f?r dom eftersom mitt konto skulle varit otillg?ngligt f?r mig d? det skulle varit permanent st?ngt. Jag har beg?rt att n?gon ser p? saken d? det uppenbarligen finns brister i rutinerna hos casinot som nu gjort att denna sak hanterats felaktigt fr?n deras sida och jag vill att detta ska uppm?rksammas och att casinot tar ansvar f?r hur dom felaktigt hanterat ?rendet!
Automatski prevedeno:
