I saw this ad on Facebook and decided to play at this casino Luckyhaven Casino. The ad said I could get $10 to $888 free to start playing. I received $30 free to play. After loging in I started playing and won $5020. I could only withdraw$5000 at a time , and that left me $20 to continue playing. I requested a withdrawal and was told I needed to deposit to receive my winnings. I deposited $51 in bitcoin and was told that I needed to deposit $58. Well I just added $15 more and then was told it needed to be one deposit total g $58. So I made another deposit of $61 in bitcoin. Then I continued playing and won another $5400. I then requested another $5000 withdrawal. After I did so they told me that I needed to make a deposit of $300 for handling fees in order to get my first $5000. Withdrawal. I told them that I have never had to pay handling fees at any other casino I have played and I have played a lot of casino on line. Well I paid the $300 and I was told I had to pay another $300 for my second withdrawal so they could send both at one time $10,000. I didn’t want to but I did. I figured $600 fir $10,000 wasn’t that bad. Well after I paid that $600. I was told I needed to paid the girl in the chat room a $300 tip before she would report to the payment department to release my winnings. I told her she was crazy. I had never heard of this before. Two days went by and I was furious. I ended up paying the $300 tip and then she came back and said it was only $299 and it will not go through so I needed to send another $300 before she would report it to the department to get my money. I told her she was lying. I sent her the bitcoin receipt and it said $300 and the total I spent was $303.19. She tried to say it was $299. I told her I was not sending her anymore money and she has refused to report my withdrawal for me to get my winnings. I have spent around $1300 to this casino to try and get my $10,000 that I won. Everytime I think I will be getting my money she comes with another amount I must pay. I emailed support and the woman there is the same way. I think they are scammers and I can’t get anyone at the casino to talk to me.

Dear Sweetlips,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Sweetlips,

Based on the information provided, it seems highly likely that this is a scam casino. Please note that a trustworthy online casino would never request significant deposits, especially if such requirements are not mentioned in their Terms and Conditions. Many fraudulent casinos employ similar tactics, offering players unrealistically high bonuses and rigged games that ensure massive "wins." They then demand deposits from players to "release" the winnings. This strategy often convinces players to pay a seemingly small amount in exchange for promised payouts of tens of thousands of dollars.

Unfortunately, once the deposit is made, these casinos typically cease communication, leaving players without their money or winnings.

I strongly advise you not to deposit any funds to this casino and to remain cautious moving forward.

Therefore, let me ask you the following questions:

• Could you please confirm the total amount you have deposited so far?
• Could you please provide more details about the bonus you activated and played with? Was it a free bonus?

Your answers will help us better understand your situation and determine the next steps. Thank you in advance for your cooperation.

Best regards

Dominika

Dear Sweetlips, could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

Dear Sweetlips, unfortunately, Lucky Haven Casino is a scam casino, and any claims of winnings from this site are highly unlikely to be legitimate. We strongly urge you not to deposit any funds or engage further with this platform, as doing so may expose you to significant risks, including the potential loss of personal and financial information.

These casinos lure players with promises of high winnings, but when players attempt to withdraw their funds, they are met with repeated demands for unusually high deposits.

We strongly advise you to cease all interactions with Lucky Haven Casino and avoid sharing any sensitive information. If you’ve already done so, please take immediate steps to secure your accounts and monitor them for suspicious activity.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.

To help you avoid such situations in the future, we've created an informative article on how to select a secure online casino. You can read it here: http://www.kpvfaw.com/how-to-choose-an-online-casino.

I truly understand how distressing this experience has been. Sadly, because Lucky Haven Casino is not a legitimate casino and operates without any proper licensing or regulation, there is no responsible authority or organization that can force them to release any funds or winnings.

As this is a confirmed scam operation, we have no way of assisting further with the recovery of your funds. We can only recommend reporting the incident to your local law enforcement or financial cybercrime unit. While we realize this may not result in the recovery of your money, it can help raise awareness and potentially support investigations into these fraudulent platforms.

I will classify your complaint as "unresolved" in our records, which will negatively impact the casino’s rating. While this may not fully resolve your concerns, it will act as a cautionary note to other players. I strongly advise against making deposits with establishments that you have not thoroughly verified or researched for reviews in the future.

I’m truly sorry that we were unable to assist you further in this case. Please know that we are here to help should you encounter any similar issues with this or another casino in the future.

Thank you for your understanding, and I wish you the best moving forward.

Best regards,

Dominika