I keep getting responses from this casino that I need to send them an electric bill. I have literally sent it to five times since the 9th. It does not seem to be getting me anywhere. I did win on a bonus that had a $400 withdrawal limit. I played it all the way through. And I made a deposit right before that bonus. I know I rightly won it and I should be getting it. It just seems like they keep pushing it back with keep asking me for the stuff that I have already sent them five times. I don't know what to do. I was on chat with them yesterday and I literally sent everything they needed and the lady said to check back in 24 hours. They sent me an email a couple hours ago again asking me for the stuff I have already sent them literally five times. And now they denied the transaction for some reason. So I have to start it all over and it's going to take even longer. Seems like they're just pushing it off pushing it off asking me for the same stuff over and over and then waiting as long as possible to deny it.

Dear cschaffer80,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Well here's the thing. My original request was on the 9th. I was on the live chat with them yesterday and they literally verified to me I had sent every single thing they needed by the end of our conversation. And then I got an email today, asking them once again to send the verification stuff. And they denied my withdrawal that I requested on the 9th. So now I have to start all over. That is not fair.

this is the latest. So hopefully something will actually happen. I stayed on there and made sure that they verified to me that my verification is done.

Just wanted to add my transaction list while we were here. I did a deposit and then I claimed my VIP bonus and then I won and requested withdrawal. That should be 100% legit.

Dear cschaffer80,

Have you received your withdrawal from the casino yet?

Dear cschaffer80,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.