Dear Casino Guru,

I hope this message finds you well. I'm reaching out regarding my experience with LuckyVegas. I registered with them back in March, and despite submitting all the requested documents, which they duly approved, I haven't been able to make a single withdrawal up until now.

For your reference, I've attached a screenshot of the email confirming the verification of my documents.

I would greatly appreciate any assistance or insight you could provide in this matter.

Thank you for your attention.

Dear Valens50,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Was your payment method successfully verified as well and is it available for withdrawals?
• Which games you’ve been playing (live games, slots, or multiplayer)?
• Have you accumulated your winnings with or without an active bonus?

If there’s any relevant communication, please forward it to [email protected].

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela

My payment was verified and its available for withdrawal. And I have been going back forth with them since March this year and this is the 6th month. I have not made a single withdrawal ever since I deposited into luckyvegas.

I have been playing live games and slot.

My winnings was not accuumated with an active bonus

Thank you very much, Valens50, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Valens50,

This is Tomas, and from now on, I will be taking care of your complaint. I have reviewed your case and will contact the casino to see if I can help.

Dear LuckyVegas Casino,

Could you please comment on the player's issue? Why are they not able to withdraw their funds?

Thank you in advance for your cooperation.

Kind regards,

Tomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Valens50,

I'm currently trying to get in touch with the casino's representatives internally, so I would like to give this case one more chance and thus will extend the timer for another 7 days to see what can be achieved.

I will keep you updated on any developments. Thanks for your patience.

Kind regards,

Tomas

Hello Valens50,

We apologise for any inconvenience caused with this matter however in order for us to look into this complaint, please provide your LuckyVegas username.

Once the username has been provided, we will be able to look into this matter further.

Thank you.

Kind regards,

LuckyVegas Team

Hello Valens50,

Thank you for providing your username.

Upon looking into this matter further, we see that the withdrawal block on your account was lifted and you were informed about this via email by our customer support team.

You can now place a withdrawal which will be processed in the usual timeframes.

We apologise for any inconvenience caused and believe this complaint can now be closed off.

Thank you.

Kind regards,

LuckyVegas Team

Thank you for the information, LuckyVegas Casino.

Dear Valens50,

Can you please update us once you have received the payment? So we can consider the case resolved.

Kind regards,

Tomas

Hello Tomas,

I hope this message finds you well. I wanted to bring to your attention that even after Lucky Vegas committed to processing my withdrawal, I promptly initiated the withdrawal on the same day. Surprisingly, it has now been over four days, exceeding their stated maximum timeframe of 48 hours for processing.

Additionally, I took the initiative to contact them through live chat. I informed them that if they are encountering difficulties processing the withdrawal to my Astropay E-wallet, I can provide either my Skrill account or my bank details as an alternative method.

I would greatly appreciate your assistance in looking into this matter.

Dear LuckyVegas Casino,

Could you please update us on the matter? If there are difficulties processing the payment via Astropay, would it be possible to offer the player an alternative payment method to expedite the withdrawal?

Thank you.

Kind regards,

Tomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Valens50,

I am currently trying to obtain an update on the payment status from the casino representative. Could you kindly inform me if you have received the funds in the meantime?

Thank you.

Kind regards,

Tomas

Not yet once I do I will update you immediately

Hello Lucky Vegas, I would like to take this opportunity to express my sincere gratitude for the efficient processing of the withdrawal. Additionally, I am immensely thankful to Casino Guru for their unwavering support in addressing my concerns. Despite the prolonged duration it took for the resolution, I am genuinely delighted that the matter has been successfully resolved.

Dear Valens50,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas