Dragi Borz97,
Hvala vam puno ?to ste poslali ?albu. ?ao mi je ?to ste imali negativno iskustvo sa LuckyWins! kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Mo?ete li, molim vas, re?i koliko dugo ste bili igra? u kazinu i kada vam je ta?no nalog blokiran?
- Koje ste igre igrali da biste akumulirali svoj trenutni saldo u kazinu? (slotovi, igre u?ivo, kla?enje na sport)
- Da li ste postigli svoje trenutno stanje uz pomo? bonusa?
- Da li je kazino po?tovao pravila iz svojih uslova i odredbi ili vas je kazino optu?io za kr?enje nekih odre?enih pravila?
- Mo?ete li, molim vas, podeliti sa mnom va?u komunikaciju sa kazinom u vezi sa problemom kako biste potkrepili svoju ?albu? Po?aljite imejlove ili transkripte ?askanja na moju imejl adresu [email protected] ili postavite snimke ekrana ovde
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Unapred vam hvala na odgovoru.
Srda?an pozdrav,
Tomas
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Budite oprezni i kontaktirajte nas direktno ako imate bilo kakve nedoumice.
Dear Borz97,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyWins! Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Did the casino follow and rules from its terms and conditions, or did the casino accuse you of breaching any particular rules?
- Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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