Subject: Withdrawal marked as completed, but no funds received – Lunubet

Hello Casino Guru,

I submitted two withdrawal requests of €500 each at Lunubet on June 10th, 2025.

Both are marked as "completed", but as of June 12th, no money has arrived on my bank account.

In the past few weeks, I’ve used the same payment method at sister casinos, and the money always arrived on the same day or the next business day.

So this delay is unusual and concerning.

I’ve already contacted Lunubet support. They told me they forwarded it to their finance team, but I’ve had a similar experience in the past — where delays kept building up and eventually the withdrawal was returned to balance and had to be requested again.

I want to avoid that happening again.

At the moment, I also have three more pending withdrawals (2 × €500 and 1 × €150), and I would like to make sure that this situation gets resolved properly before it escalates further.

I can provide all relevant screenshots and evidence if needed.

Thank you for your support.

Best regards,

Dear benzj044, 

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Natalia

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello Natalia,

Thank you for your feedback.

I understand that in some cases there may be delays.

However, this is not the case in my case:

– I don’t need to be verified,

– The payouts were marked as "completed" by the casino on 10.06.2025,

– At sister casinos of the same network, the money was always in my account after a maximum of 1 working day,

– I've already spoken to support – they just said the request was "forwarded to the finance department." I haven't heard anything since.

Since I've had very negative experiences with exactly the same pattern in the past (including the money being returned to my player account after weeks), I don't want to wait until it's too late again.

I am therefore deliberately contacting you early in order to document the process transparently and to achieve clarification in a timely manner.

I remain willing to cooperate with the casino—but please continue to monitor the case. I will contact you again if nothing happens by the beginning of next week.

Thank you!

Hallo Natalia,

danke für Ihre Rückmeldung.

Ich verstehe, dass es in manchen F?llen zu Verz?gerungen kommen kann.

Allerdings trifft das in meinem Fall nicht zu:

– Ich muss nicht verifiziert werden,

– Die Auszahlungen wurden vom Casino am 10.06.2025 als ?abgeschlossen" markiert,

– Bei Schwestercasinos desselben Netzwerks war das Geld immer nach maximal 1 Werktag auf meinem Konto,

– Ich habe mit dem Support bereits gesprochen – es hei?t nur, die Anfrage sei an ?die Finanzabteilung weitergeleitet" worden. Seitdem kam keine weitere Rückmeldung.

Da ich in der Vergangenheit bereits sehr negative Erfahrungen mit genau demselben Muster gemacht habe (inkl. Rückbuchung des Geldes ins Spielerkonto nach Wochen), m?chte ich nicht wieder warten, bis es zu sp?t ist.

Ich melde mich deshalb bewusst frühzeitig, um den Vorgang transparent zu dokumentieren und rechtzeitig eine Kl?rung zu erreichen.

Ich bin weiterhin zur Zusammenarbeit mit dem Casino bereit – aber bitte beobachten Sie den Fall parallel. Ich werde mich erneut melden, falls sich bis Anfang n?chster Woche nichts bewegt.

Vielen Dank!

Thank you for your response, benzj044. I want to highlight that we allow the casino a full two weeks to handle each payment. I will keep this complaint open, and if there is no progress by the end of that period (24.06.2025), we will step in. Let’s remain optimistic, and I hope to receive good news about your withdrawal shortly. Thank you for your patience in advance, and please keep me updated on any further developments.

Hello Natalia,

I haven't received anything yet. Still no update or email from the casino.

Hallo Natalia,

Ich habe noch nichts erhalten. Immer noch kein Update oder Email vom casino.

I still have no update or response from the casino

Ich habe immer noch kein Update oder Antwort vom casino

Dear benzj044, could you please update me? Have you already received any payments from the casino?

No, Natalia, I haven't received any payments from the casino yet. The live chat always gives the same answers. It's unbelievable.

Nein Natalia ich habe noch keine Zahlungen vom casino erhalten. Der live chat gibt immer die gleichen Antworten. Das ist unfassbar.

Dear benzj044, please allow me to ask you a few questions before we proceed:

• Could you please share the screenshot of your withdrawal request?  
• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here.

Thank you in advance.

Hello Natalia,

Today is June 25th, so more than 14 days have passed since I requested two withdrawals of €500 each from Lunubet.

Both were marked as "completed" by the casino on June 10th – but to date, not a single cent has arrived in my bank account.

The support team continues to give only standard answers ("being checked," "forwarded") – there is no clear statement as to whether the money has even been sent.

Since the time limit you set has now been exceeded, I ask you to actively intervene in the case.

Here are the answers to your questions:

? Both withdrawals were requested on June 10th and are marked as "completed" according to the system.

? I have always had fast and successful withdrawals at sister casinos using the same method – usually within 24 hours.

? My account is verified.

? No bonus was active – the winnings were achieved without a bonus.

I will now post the screenshots of the two "completed" withdrawals as well as screenshots of the communication with casino support so that everything is fully documented.

Thank you very much – I now expect concrete steps.

Hallo Natalia,

heute ist der 25. Juni, also sind nun mehr als 14 Tage vergangen, seit ich bei Lunubet zwei Auszahlungen zu jeweils 500?€ beantragt habe.

Beide wurden vom Casino am 10. Juni als ?abgeschlossen" markiert – aber bis heute ist kein einziger Cent auf meinem Bankkonto angekommen.

Der Support gibt weiterhin nur Standardantworten (?wird geprüft", ?weitergeleitet") – es gibt keine klare Aussage, ob das Geld überhaupt versendet wurde.

Da der von Ihnen gesetzte Zeitraum nun überschritten ist, bitte ich Sie jetzt, aktiv in den Fall einzugreifen.

Hier die Antworten auf Ihre Fragen:

? Die beiden Auszahlungen wurden am 10.06. beantragt und sind laut System als ?abgeschlossen" markiert.

? Ich hatte bei Schwestercasinos mit derselben Methode immer schnelle und erfolgreiche Auszahlungen – meist innerhalb von 24 Stunden.

? Mein Konto ist verifiziert.

? Kein Bonus war aktiv – die Gewinne wurden ohne Bonus erzielt.

Ich werde jetzt die Screenshots der beiden ?abgeschlossenen" Auszahlungen sowie auch Screenshots der Kommunikation mit dem Casino-Support hier posten, damit alles vollst?ndig dokumentiert ist.

Vielen Dank – ich erwarte jetzt konkrete Schritte.

The entire process is clearly documented in the screenshots posted here:

?? I have written to the VIP manager several times that both withdrawals of €500 each have been marked as "completed" since June 10, 2025, but no money has been received to date.

?? I made it clear that I expect clear confirmation from them as to whether the payouts were actually transferred, with which provider, when exactly, and where to.

?? The support team always gave only general answers like "we have forwarded it", "we hope to be able to give you an answer soon" or "please be patient".

?? Even my direct questions as to whether the money had been sent out at all were not answered.

?? I have made it clear in several messages that I will not accept any more empty redirects or excuses – and that I have submitted the matter to Casino Guru.

?? Nevertheless, not a single concrete piece of information was received, no payment confirmation, no date, no provider – until today, June 25, 2025.

I'm documenting this publicly because I want to present a complete chain of evidence. I hope you'll finally take active action.

In den hier geposteten Screenshots ist der gesamte Verlauf klar dokumentiert:

?? Ich habe dem VIP-Manager mehrfach geschrieben, dass beide Auszahlungen à 500?€ seit dem 10. Juni 2025 als ?abgeschlossen" markiert sind, aber bis heute kein Geld eingegangen ist.

?? Ich habe deutlich gemacht, dass ich von ihnen eine klare Best?tigung erwarte, ob die Auszahlungen wirklich überwiesen wurden, mit welchem Anbieter, wann genau, und wohin.

?? Der Support hat daraufhin immer wieder nur allgemeine Antworten gegeben wie ?wir haben es weitergeleitet", ?wir hoffen, Ihnen bald eine Antwort geben zu k?nnen" oder ?bitte haben Sie Geduld".

?? Auch auf meine direkten Fragen, ob das Geld überhaupt rausgegangen ist, wurde nicht geantwortet.

?? Ich habe in mehreren Nachrichten klar gesagt, dass ich keine weiteren leeren Weiterleitungen oder Ausreden akzeptiere – und dass ich die Angelegenheit bei Casino Guru eingereicht habe.

?? Trotzdem kam keine einzige konkrete Info, keine Zahlungsbest?tigung, kein Datum, kein Anbieter – bis heute, am 25.06.2025.

Ich dokumentiere das hier ?ffentlich, weil ich eine lückenlose Beweiskette vorlegen will. Ich hoffe, dass von Ihrer Seite jetzt endlich aktiv eingegriffen wird.

Thank you very much, benzj044, for your cooperation. I will now transfer your complaint to my colleague Attila ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you for your feedback, Natalia. I have already explained my issue in detail and now expect a prompt solution.

Thanks in advance.

Vielen Dank für die Rückmeldung Natalia. Ich habe mein Anliegen bereits ausführlich geschildert und erwarte nun eine zeitnahe L?sung.

Danke im Voraus.

Hello benzj044,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear LunuBet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G

Dear benzj044,

Thank you for your message.

We would like to inform you that the previous withdrawal requests were not completed due to a technical issue. The funds have been returned to your account balance.

Please kindly submit a new withdrawal request — it will be placed on priority processing by our team.

We appreciate your patience and apologize for the inconvenience caused.

Kind regards,

Lunubet Support Team

Dear benzj044, I'd like to ask you to proceed by the casino's instructions and request a new withdrawal.

I cannot withdraw the money at the moment, even though it was previously being processed and fully implemented.

When attempting to withdraw, the following message appears:

> "For withdrawals, each deposit amount must be fully wagered."

A further withdrawal is therefore not possible, even though the balance was previously released.

As you can see in the screenshot, the payout is blocked by the system.

Please resolve the issue immediately so I can reissue the funds as instructed.

Ich kann das Geld aktuell nicht auszahlen, obwohl es zuvor bereits in Bearbeitung war und vollst?ndig umgesetzt wurde.

Beim Auszahlungsversuch erscheint die Meldung:

> ?Für Abhebungen muss jeder Einzahlungsbetrag vollst?ndig umgesetzt werden."

Eine erneute Auszahlung ist daher nicht m?glich, obwohl das Guthaben zuvor freigegeben war.

Wie im Screenshot zu sehen ist, wird die Auszahlung vom System blockiert.

Bitte beheben Sie das Problem umgehend, damit ich das Guthaben wie angewiesen erneut auszahlen kann.

Dear LunuBet Casino, could you please clarify why the funds need to be wagered and explain the reason for the withdrawal rejection?

Thank you in advance for your assistance.

Hello Attila,

I have been waiting for a payout of €1,000 from Lunubet since June 10, 2025. Today is June 30, so three weeks have passed.

A few days ago, the amount was refunded to my gaming account due to alleged technical problems.

Since Friday, I've been trying to withdraw the money again – but the system is blocking me with this message:

> "For withdrawals, each deposit amount must be fully wagered."

This is incomprehensible, because the payout was already in process – so the turnover had long since been fulfilled.

As you can see in the screenshots, the VIP manager himself confirmed in the chat that the finance department had not processed the chargeback correctly and that they wanted to adjust it.

But nothing has changed to this day.

I had previously requested a withdrawal of €1,150, but then canceled it and unfortunately lost it.

I now have the €1,000 left in my account, and I expect this amount to be paid out immediately – without further delay.

Please finally make sure that the problem is solved and I get my money.

Thanks.

Hallo Atilla,

ich warte seit dem 10.06.2025 auf die Auszahlung von 1.000?€ bei Lunubet – heute ist der 30.06., also sind inzwischen drei Wochen vergangen.

Vor ein paar Tagen wurde der Betrag wegen angeblicher technischer Probleme auf mein Spielkonto zurückgebucht.

Seit Freitag versuche ich, das Geld erneut abzuheben – aber das System blockiert mit dieser Meldung:

> ?Für Abhebungen muss jeder Einzahlungsbetrag vollst?ndig umgesetzt werden."

Das ist nicht nachvollziehbar, denn die Auszahlung war zuvor bereits in Bearbeitung – also war der Umsatz l?ngst erfüllt.

Wie in den Screenshots zu sehen ist, hat der VIP-Manager im Chat selbst best?tigt, dass die Finanzabteilung die Rückbuchung nicht korrekt durchgeführt hat und dass sie das anpassen wollten.

Aber es hat sich bis heute nichts ge?ndert.

Ich hatte zuvor 1.150?€ zur Auszahlung beantragt, habe diese storniert und leider verspielt.

Jetzt habe ich noch die 1.000?€ auf dem Konto, und ich erwarte, dass dieser Betrag sofort ausgezahlt wird – ohne weitere Verz?gerung.

Bitte sorgt endlich dafür, dass das Problem gel?st wird und ich mein Geld bekomme.

Danke.

Dear benzj044,

Thank you for your message.

To proceed with the withdrawal process, please provide us with your bank details via email or directly to your personal VIP manager, including:

Full name (please include all names, including middle name)

Email

Name of bank account holder

IBAN

BIC/SWIFT code

Bank name

Country/location of bank

Upon receipt, we will process the withdrawal, which should appear in your account within a few business days, depending on your bank.

If you have any further questions, please do not hesitate to contact us.

Best regards,

The Lunubet Team

Hello Atilla, hello Lunubet,

As described by Lunubet above, in order to proceed with the withdrawal process, I have now sent all requested data in full by email to the responsible VIP Manager ( ) transmitted.

These include: – Full name

- E-mail address

– IBAN

– BIC/SWIFT code

– Name of the bank

– Location of the bank

- Name of account holder

I assume that the payout will now be processed immediately.

After a delay of more than three weeks, I expect the amount to arrive in my account promptly and without further problems.

I will continue to document the further progress here.

Best regards

Hallo Atilla, hallo Lunubet,

wie von Lunubet oben beschrieben, habe ich – um mit dem Auszahlungsprozess fortzufahren – jetzt alle angeforderten Daten vollst?ndig per E-Mail an den zust?ndigen VIP-Manager ([email protected]) übermittelt.

Dazu geh?ren: – Vollst?ndiger Name

– E-Mail-Adresse

– IBAN

– BIC/SWIFT-Code

– Name der Bank

– Standort der Bank

– Name des Kontoinhabers

Ich gehe davon aus, dass die Auszahlung nun umgehend bearbeitet wird.

Nach mehr als drei Wochen Verz?gerung erwarte ich, dass der Betrag jetzt zügig und ohne weitere Probleme auf meinem Konto ankommt.

Ich werde den weiteren Verlauf hier weiterhin dokumentieren.

Mit freundlichen Grü?en

Dear benzj044,

At this stage, it should just be a matter of time before the payment reaches you.

I will keep this complaint open until I receive your confirmation of a successful withdrawal.

Kindly let me know as soon as the payment has been received.

Best regards,

Attila G.

Hello Atilla, hello Lunubet,

Yesterday, as requested by Lunubet, I sent all requested withdrawal information to the VIP manager via email.

I also received confirmation directly in the live chat from the VIP manager Kurt that the data had been received and would be forwarded to the finance department.

However, nothing has happened since then.

The money is still in my player account – the withdrawal has not yet been processed or completed.

I request immediate feedback and prompt processing.

The process has been taking over three weeks now, and it cannot be that nothing happens after the data has been completely transmitted.

Hallo Atilla, hallo Lunubet,

Gestern habe ich – wie von Lunubet gefordert – alle angeforderten Informationen zur Auszahlung vollst?ndig an den VIP-Manager per E-Mail übermittelt.

Ich habe auch direkt im Live-Chat von dem VIP Manager Kurt die Best?tigung erhalten, dass die Daten eingegangen sind und an die Finanzabteilung weitergeleitet werden.

Seitdem ist jedoch nichts passiert.

Das Geld befindet sich weiterhin auf meinem Spielerkonto – die Auszahlung wurde bis jetzt nicht bearbeitet oder abgeschlossen.

Ich bitte um eine sofortige Rückmeldung und zeitnahe Bearbeitung.

Der Vorgang dauert jetzt schon über drei Wochen, und es kann nicht sein, dass sich nach vollst?ndiger Datenübermittlung wieder nichts bewegt.

Hello Atilla, hello Lunubet,

I spoke with Kurt again via live chat. He informed me that the finance team cannot pay out to my specified C24 bank account, even though it has worked without problems in the past.

I then suggested my Skrill email as an alternative – this has also always worked without problems at the sister casinos.

But according to Kurt, the finance team cannot pay out to Skrill either.

As he requested, I finally emailed Kurt my Ferratum bank details. I wanted confirmation in the live chat that the email had been received – but suddenly the chat only showed "Kurt's Assistant," even though it still displayed "VIP Manager."

No matter what I asked, the answer was simply, "You will receive an email from Kurt."

Nothing has happened since then.

The withdrawal has still not been processed, and the money is still in my casino account.

I urgently request that the payment be processed immediately to my Ferratum bank account.

The process is taking far too long now and I finally expect a concrete response

Hallo Atilla, hallo Lunubet,

ich habe erneut mit Kurt im Live-Chat gesprochen. Er teilte mir mit, dass das Finanzteam nicht an meine angegebene C24 Bankverbindung auszahlen kann, obwohl das in der Vergangenheit problemlos funktioniert hat.

Daraufhin schlug ich meine Skrill-E-Mail als Alternative vor – auch das hat bei den Schwestercasinos bisher immer problemlos funktioniert.

Doch laut Kurt kann das Finanzteam auch nicht an Skrill auszahlen.

Wie von ihm verlangt, habe ich schlie?lich meine Ferratum Bankverbindung per E-Mail an Kurt gesendet. Ich wollte im Live-Chat eine Best?tigung, dass die E-Mail eingegangen ist – doch pl?tzlich war nur noch ein ?Assistent von Kurt" im Chat, obwohl weiterhin ?VIP-Manager" angezeigt wurde.

Egal, was ich gefragt habe, die Antwort lautete nur: ?Sie erhalten eine E-Mail von Kurt."

Seitdem ist nichts mehr passiert.

Die Auszahlung wurde immer noch nicht bearbeitet, und das Geld liegt weiterhin auf meinem Casinokonto.

Ich bitte dringend um eine sofortige Bearbeitung der Auszahlung an meine Ferratum Bankverbindung.

Der Vorgang dauert jetzt viel zu lange, und ich erwarte endlich eine konkrete Reaktion

Dear benzj044,

Thank you for your message.

We would like to inform you that your withdrawal has already been successfully processed from our side. At this point, the completion and delivery of the funds depend entirely on your chosen payment provider.

Should you not receive your funds within the next few business days, we kindly recommend contacting your bank or payment provider directly for further updates.

Thank you for your patience and understanding.

Kind regards,

Lunubet Support Team

Hello everyone,

Thank you very much for your support in this matter.

I can confirm that the withdrawal was successfully credited to my account. After apparently failing with my original bank account (C24 Bank), I submitted my Ferratum Bank details, and it worked without a hitch.

I would like to take this opportunity to thank you for your patience and help, and I am glad that the payout is now complete.

I hope that in the future there will be clearer communication when certain payment methods are not possible – especially if they have worked before.

Best regards

Hallo zusammen,

vielen Dank für eure Unterstützung in dieser Angelegenheit.

Ich kann best?tigen, dass die Auszahlung erfolgreich auf meinem Konto eingegangen ist. Nachdem es mit der ursprünglichen Bankverbindung (C24 Bank) offenbar nicht m?glich war, habe ich die Daten meiner Ferratum Bank übermittelt – darüber hat es problemlos funktioniert.

Ich m?chte mich an dieser Stelle herzlich für eure Geduld und Hilfe bedanken und bin froh, dass die Auszahlung nun abgeschlossen ist.

Ich hoffe, dass künftig klarer kommuniziert wird, wenn bestimmte Zahlungswege nicht m?glich sind – vor allem, wenn sie zuvor bereits funktioniert haben.

Beste Grü?e

Dear benzj044,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

www.kpvfaw.com