I received a link on Telegram

https://cutt.ly/********

They offered to register at the luxury casino with a promotional code.

LUXURY2500

So your account was at €2,500 and you decided whether to play it or withdraw that money without playing it.

In my case, I started playing... I had €36,000 in my account. I went to withdraw it, but as expected, they asked me for a deposit for verification. €100 or more in BTC.

I continued playing and in a short time I had lost €9,000, so I decided to buy €100 worth of BTC (which I have no idea how they work...). I figured I was going to risk losing those €100 because the balance I had was worth the risk. It was €27,000.

When I deposited and wanted to withdraw I got an error, then they asked me for a 2nd deposit of at least €200 in BTC, because they had to verify the external wallet or something like that... I did it, I made a BTC purchase with €200, but I don't understand how this BTC thing works, I only know that the casino had added an amount a little less than €200 to my balance, I try to withdraw and it keeps giving me an error. They ask me for a 3rd deposit of €200 or more for the same purpose... I haven't stopped chatting with them since then explaining to them... I've been chatting for 6 days.

They understand my frustration, they request a manual release for this requirement... they even tell me that the release has been accepted and that I can withdraw the money... I do it, it seems that I will receive it within 24-48 hours but I realize that the withdrawal status is pending, instead of confirmed... then I return to the chat and the endless story begins, it's a loop. They tell me that they will escalate my case for review to see if it can be released manually (something that they had notified me that they had accepted and that it would not be long in coming). I ask again if the manual release has been done... and always, one after another... up to more than a dozen times, they go back to the beginning. To tell me that I have to make a 3rd deposit to verify the external wallet. It doesn't matter what you ask, even if it's not related... the answer is the same.

They understand that I'm angry and apologize... they count my first and second deposits... and tell me I have to make the third deposit. Then, they say they'll forward my case for analysis and (as I've already said) a possible manual release... and no matter how many times I contact them, this is all I get. I also tried to cancel the withdrawal with the idea of withdrawing smaller amounts... but no... no cancellation or anything I ask. Always the same message that I have to deposit.

I don't even know what to do anymore. I want to withdraw €27,290, and the other €290 from my two deposits has been added together... I took the risk because I had to. Risk winning €27,290 or losing €290.

If you could help me with this issue I would be very grateful.

I have screenshots of chats, the casino, the promotion... but I have them in my email...

If you provide me with an email I can send screenshots, this way I don't know how to do it and I don't want to lose my entire explanation.

I thank you very much.

Recibi un enlace en telegram

https//cutt.ly/********

Ofrecian registrarse en el casino luxury con un codigo promocional

LUXURY2500

Asi tu cuenta estaba en 2500€ y tu decidias si jugarlos o retirar ese dinero sin jugar.

En mi caso, me puse a jugar...llegue a tener en mi cuenta 36000€ fui a retirarlos pero me pedian, como era de esperar, un deposito para la verificacion. 100€ o mas en BTC

segui jugando y en poco tiempo habia perdido 9000€ por lo que decidi comprar 100€ en BTC (que no tengo ni idea de como funcionan...) pense en que iba a arriesgarme a perder esos 100€ porque el saldo que tenia me merecia la pena correr el riesgo. Eran 27000€

Al depositar y querer retirar me dio error, entonces me pedian un 2° deposito de minimo 200€ en BTC, porque tenian que verificar la billetera externa o algo asi...lo hice, hice una compra de BTC con 200€, pero yo no entiendo como funciona esto de BTC solo se que en mi saldo el casino se habia sumado una cantidad un poco menor a 200€, intento retirar y me sigue dando error. Me piden un 3er deposito de 200€ o mas para el mismo fin...no paro de chatear con ellos desde ese momento explicandoles...llevo 6 dias chateando.

Me entienden la frustaccion, solicitan liberacion manual de este requisito...incluso me dicen que la liberacion ha sido aceptada y que puedo retirar el dinero....lo hago, parece que lo voy a recibir en el plazo de 24-48horas pero me voy dando cuenta que el estado del retiro esta pendiente, en vez de estar confirmado...entonces vuelvo al chat y comienza la historia interminable, es un bucle. Me dicen que van a escalar mi caso para la revision a ver si se puede liberar manualmente (cosa que me habian notificado que lo habian aceptado y que no tardaria en recibirlo) vuelvo a preguntar si la liberacion manual se ha hecho...y siempre, una tras de otra.. hasta mas de una docena de veces vuelven al principio. A decirme que tengo que hacer un 3er deposito para verificar la billetera externa. Da igual que preguntes, aunque no tenga relacion....la respuesta es la misma.

Que entienden que este enojado y que me piden disculpas....hacen el recuento de mi primer y segundo deposito...y me dicen que tengo que hacer el 3er deposito. Luego, dicen que van a enviar mi caso para que lo analicen y lo de (ya lo he dicho) posible liberacion manual....y por mucho que contacte esto es lo unico que recibo. Tambien intente cancelar el retiro con la idea de ir retirando cantidades mas peque?as....pero no...ni cancelar retiro ni nada que yo pregunto. Siempre siempre el mismo mensaje de que tengo que depositar.

Yo ya no se ni lo que hacer. 27290€es lo que quiero retirar se han sumado 290€ de los 2 depositos mios...me arriesgue porque lo tenia que hacer. Arriesgar a ganar 27290€ o perder 290€

Si pudierais ayudarme con este tema os li agradeceria muchisimo.

Tengo capturas de chats, del casino, de la promocion....pero las tengo en el email....

Si me proporciknais un email puedo rnviar capturas de pantalla, de esta manera no lo se hacer y no quiero perder toda mi explicacion.

Os lo agradezco muchisimo.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player, could you please send all communication you've had with the casino, including:

• Screenshots of chats
• Emails exchanged
• Any relevant images or proof of transactions (BTC deposits, withdrawal attempts, etc.)

Please make sure the files clearly show the date, time, and content of the communication.

If you prefer, you can send this information to us via email. Please forward everything you have to [email protected].

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I have sent documents to the email

He enviado documentos al email

[email protected]

Dear player, unfortunately, LuxuryClub is a scam casino, and any claims of winnings from this site are highly unlikely to be legitimate. We strongly urge you not to deposit any funds or engage further with this platform, as doing so may expose you to significant risks, including the potential loss of personal and financial information.

We’ve received numerous complaints about similar casinos with identical layouts, where players can log in using the same credentials. These casinos lure players with promises of high winnings, but when players attempt to withdraw their funds, they are met with repeated demands for unusually high deposits and fees.

This list is not exhaustive, as these sites frequently disappear and reappear under different names.

We strongly advise you to cease all interactions with LuxuryClub Casino and avoid sharing any sensitive information. If you’ve already done so, please take immediate steps to secure your accounts and monitor them for suspicious activity.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.

Genuine online casinos do not ask for substantial deposits for the reasons the website's support is asking of you.

Sadly, from our point of view, these are only tactics for the casino to lure out a payout from you.

I will mark this complaint as "unresolved," which will negatively affect the casino's rating and serve as a warning to others. While this doesn’t resolve your situation, it may help prevent others from falling victim to similar scams.

In the future, always verify a casino's legitimacy through thorough research and player reviews before making deposits. Please don't hesitate to contact us if you encounter issues with other casinos—we’ll do our best to assist you.

Thank you for your understanding.

Best regards,

Dominika

www.kpvfaw.com