I made two withdrawals (€ 60 + € 120) on the site and the withdrawal was accepted even after successful verification. I've been waiting for the payment since 05/17/21, that's almost 20 days now. The casino just put me off again and again and then states a longer waiting time due to problems with the payment service provider. I paid by bank transfer.

Ich habe zwei Auszahlungen (60€+120€) auf der Seite vorgenommen und die Auszahlung wurde auch nach erfolgreicher Verifizierung akzeptiert. Ich warte jetzt schon seit 17.05.21 auf die Auszahlung, dass sind inzwischen fast 20 Tage. Das Casino vertr?sted mich nur immer wieder und gibt daraufhin eine h?here Wartezeit aufgrund von Problemen mit dem Zahlungsdienstleister an. Ich habe per Banküberweisung ausbezahlt.

Dear Mario,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only? Could you please advise if you’ve withdrawn any winnings from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

The case has been resolved, I received the money

Fall hat sich gekl?rt, ich habe das Geld erhalten

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Mario, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

www.kpvfaw.com