Hello,

I explain my problem, I made a withdrawal on 12.01.2023 on mad money casino (verification profile already validated for 4 weeks) after 7 days of waiting (Normal waiting time), I contact the support that tell me that unfortunately with the method used, they can not make the payment in my country. And tell me therefore I withdraw the money via crypto and that my payment will be made as soon as possible. (Withdrawal made on 19.01.2023) I'm waiting for my withdrawal for more than 12 days and each time they tell me that it will happen and that they have transmitted to the finance team. But all they do is say sorry. In all it's been 20 days that I'm waiting for my withdrawal and I'm starting to lose patience. 

(Bet with no bonus or else)

I thank you for the help you can give me. Sincerely 

Hello celionarduzzi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mad Money Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? When was the last time you speak to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello,

My account was validated more than 25 days ago and my payment is currently at 14 days + 7 days for the first withdrawal. As said above, I had to make two withdrawals (the first one was cancelled) and at the second one they told me that it would be faster. So it's been a total of 21 days that I'm waiting for the payment. 

The last answer from them was on January 30th to tell me that it would happen (for the 5th time).

I really think that the delay is exceeded and that there is a real problem with their services!

Thank you for your understanding

Thank you celionarduzzi for all the information provided. I will now forward your complaint to my colleague Pavel ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

After insisting for almost 4 weeks and getting angry with the support, they finally transferred the money to me.

So you can close the complaint.

Thanks

Hello, celionarduzzi,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Pavel

www.kpvfaw.com