Dear sandra07221991,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Mega.Bet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• What documentation did you provide for KYC?  
• Was your account blocked upon the review of your documents?
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear sandra07221991,  thank you for your reply. Please specify when exactly the casino asked you for verification?

Do I understand correctly that the casino asked you to provide a document for a source of wealth/income document, and you have provided the tax return for 2023 and bank statements? What period were the bank statements for? Were they approved or rejected?

Since it is June 2025, I'm not sure the casino would have accepted a tax return document for 2023 because it is quite outdated. Do you already have a tax return for 2024?

Thank you very much for your reply, sandra07221991. Could you please forward all the relevant communication between you and the casino that you haven't yet shared to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

Thank you very much, sandra07221991, for your cooperation. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear sandra07221991,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Mega.Bet Casino representative to join this conversation.

Dear Mega.Bet Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear Mirka,

Thank you for your cooperation and assistance in resolving this case.

Following a thorough review conducted in accordance with our internal AML and KYC procedures, we would like to clarify that the player in question did not pass the Source of Funds verification.

The financial activity associated with the account raised serious concerns regarding the legitimacy and traceability of the funds used for gaming purposes. Due to the lack of sufficient supporting documentation and the high-risk nature of the transactions observed, the decision was made to permanently close the account.

Should you require any further details or supporting documentation related to this case, we remain at your disposal and will be happy to provide additional clarification.

Kind regards,

Mega.Bet Team

Thank you for your reply, Mega.Bet Casino.

Please send me all important supporting documentation, that would validate your decision to [email protected].

Dear Mirka,

Thank you for your assistance in helping to resolve this case.

We have sent a detailed explanation along with supporting documentation directly to your email address at [email protected].

Please feel free to reach out if you require any additional details or clarification.

Kind regards,

Mega.Bet Team

Mega.Bet Casino.

Please check your inbox, I sent you an email.

Dear sandra07221991,

In the meantime, I would like to let you know, that casinos do not take KYC and AML processes lightly, and it is a standard procedure, that many documents need to be submitted and checked to ensure, the funds get to the rightful owner.

Since there seems to have been concerns regarding the legitimacy and traceability, as casino mentioned, would you be able to clarify, if you would be able to prove the origin all of your income? Casinos generally require proofs of incomes from the employer, as well as other receipts on bank statements during the requested periods.

Thank you.

Dear Mirka,

Thank you for your response.

We have sent you a response to your message, please find it in the mail.

Please do not hesitate to contact us if you need any further details or clarifications.

Best regards

Mega.Bet team

Dear sandra07221991,

Do I understand it correctly, that you would be able to provide a new tax return for 2024?

Furthermore, would you be able to provide all payslips, confirmation of unemployment benefits, and proofs of origin of third-party transfers? (for example written confirmations from people, from whom you received money to your account)

Thank you for your clarification.

Dear sandra07221991,

Please send me the mentioned documents to [email protected].

Thank you.

Dear Mega.Bet Casino,

Please take into consideration, that player was able to obtain a new tax return - for the year of 2024.

Would you be able to clarify, evidence for which sources of funds have been requested, but the player failed to provide them?

Dear Mirka,

Thank you for getting back to us.

We have provided a detailed response to your inquiry via email — kindly check your inbox.

Should you require any additional information or clarification, please feel free to reach out at any time.

Best regards,

Mega.Bet Team

Dear sandra07221991,

Would you be able to clarify, if you would be able to provide these documents?

Proof of Income:

Recent payslips covering the last 3 to 6 months

Proof of Capital Source (if applicable):

Property or asset sale agreements

Inheritance documentation

Investment statements

Loan agreements

Please send me all of the mentioned documents (payslips + all other applicable to you) to [email protected].

Thank you.

Dear sandra07221991,

If I understand it correctly, according to your tax return, you have been employed by 2 employers during 2024.

Please provide only payslips from employers, most importantly from the period, for which you submitted bank statement for AML purposes.

There is no need to send me confirmations for sick pays, or other social benefits.

Thank you.