I had just won 50,000 pesos, they only paid me 5,000, I could not enter my user account anymore and no one answers me, mega pharaoh, I have the prize captured, I took the name of the person who managed the account and payment and nothing else

Acababa de ganar 50 mil pesos me pagaron solamente 5 mil no pude ingresar más a mi usuario y nadie me responde de mega faraón tengo la captura del premio que saque el nombre de la persona que me administro la cuenta y el pago y nada más

Dear alexgamecaballero23,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand your situation properly.

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? When was the last time you communicated with the casino and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

I was only able to withdraw 5 thousand, then I could not enter more into my account and I have accumulated profits without a bonus, a person entered my account, the money passed, I only spent 5 thousand and I could not enter more

Solamente pude retirar 5 mil luego no pude ingresar más a mi cuenta y eh acumulado ganancias sin bono una persona ingreso a mi cuenta se pasó el dinero,me paso solo 5 mil y ya no pude ingresar más

The last time I contacted the casino was about a week ago, after which they no longer respond to me from anywhere or from support

La última vez que me comunique con el casino fue hace una semana aproximadamente después no me responden más de ningun lado ni del soporte

Do I understand correctly that your account was used by some other person?

Yes, and the person is affiliated with mega pharaoh, I have his data, name CUIL, and the transfer of 5,000 that he gave me, the rest is taken from me and I change my account data.

Si y la persona está afiliada a mega faraón tengo sus datos nombre CUIL y la transferencia de 5 mil que me hizo el resto me lo saco y me cambio los datos de mi cuenta

I'm sorry but I'm not sure I understand your situation. Could you please be more specific and explain the issue in more detail?

Dear alexgamecaballero23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.