Hello, I have a problem with the MegaPari casino, which does not pay me my winnings, I contact them and they say that the finance department is working on it. I have been waiting for them to pay me since January 23rd of this year. n the winnings and they don't do it, they just tell me to wait 12 to 24 hours and then they return the money to the casino account, it should be noted that the. Instant withdrawal method is placed by them. Which is for the same account with which it is deposited. If you would be kind enough to cooperate with me with that, please leave photos of the withdrawals which are not processed and only. They tell me that I should wait for the. Finance department is working on it, but they do not provide any solution. My megapari casino ID number is 1*********, it is the account number that I have at the megapari casino.

Hola tengo un problema con el casino megapari, el cual no me paga mis ganancias, me comunico con ellos y me. Dicen que el departamento de finanzas está trabajando en ello llevo desde el día 23 de enero del. Presente a?o esperando que me pague n las ganancias y no lo hacen solo me dicen que espere de 12 a 24 horas y después me devuelven el dinero a la cuenta del casino, cabe se?alar que el. Metodo de retiro instantaneo lo colocan ellos. Que es para la misma cuenta con que se deposita. Si fuese amables de cooperarme con eso por favor dejare fotos de los retiros los cuales no se procesan y solo. Me dicen que debo esperar que el. Departamento de finanzas esta trabajando en ello, pero no entregan ninguna solución mi número de ID del casino megapari es el 1*********,es el número de cuenta que tengo en el casino megapari.

Dear Victorbet,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

Hello, I understand what you are explaining to me, the problem is that the casino does not tell me anything other than that I only have to wait 12 to 24 hours and they only reject my payments, if it were a verification problem they would send an email or something, and for the rest I have the account verified, the casino only limits itself to saying that I wait, although they have no problem receiving deposits but they do have a problem paying out winnings, I leave a comment. cough from rejected withdrawals.

Hola entiendo lo que me explican, el problema es que del casino no me dicen nada más que solo debo esperar de 12 a 24 horas y solo me rechazan los pagos, si fuese problema de verificación harían llegar un correo o algo, y por lo demás la cuenta la tengo verifica, el casino solo se limita a decir que espere siendo que para recibir depósitos no tienen ningún problema pero si para pagar las ganancias, dejo fotos de los retiros rechazados.

Dear Victorbet, have all your withdrawal requests been rejected?

Have any been approved, and have you received any funds?

Are there any pending withdrawal requests in your casino account?

Absolutely all of them rejected without any reason, in the end I gave up and decided to delete 3se nefarious casino. They are thieves, scammers so I prefer not to get angry anymore and not play in that garbage casino.

Absolutamente todas rechazadas sin ningún motivo, al final me rendí decidi eliminar 3se casino nefasto. Son unos ladrones, estafadores así que prefiero no pasar más rabia y no jugar en esa basura de casino.

Dear Victorbet, am I correct in understanding that you have deleted your casino account?

If you remove that thieves casino nonsense

Si elimine esa lesera de casino de ladrones

Hello! Thank you for reaching out. We noticed that you are trying to withdraw funds using the Cleo method, but you have not made any deposits with this method before.

According to our platform’s rules, withdrawals can only be made using the same method that was used for the deposit. This requirement is in place to ensure transaction security and prevent potential financial risks.

To successfully withdraw your funds, please use the same method you previously used for depositing. If you have any questions or need assistance, our support team is always ready to help!

Thank you for your understanding!

Dear Victorbet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

What the MegaPari casino says is totally false, all withdrawals were made with the same deposit method, they simply did not want to deposit, I have all the photos of all the rejected withdrawals and even the conversations that only indicated that I had to wait so many hours, that is why I affirm and insist that they are scammers and that no one else should play at their casino.

Lo que indican los del casino megapari, es totalmente falso, todos los retiros fueron realizados con el mismo método de deposito, simplemente no quisieron depositar, tengo todas las fotos de todos los retiros rechazados e incluso de las conversaciónes que solo indicaban que debía esperar tantas horas, por eso afirmó e insisto que son unos estafadores y nadie más juegue en su casino.

Thank you very much, Victorbet, for providing the necessary information. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Victorbet,

My name is Natalia, and I will be handling your complaint from this point forward. To confirm, did you use a bank transfer to make deposits into your account? Are you currently attempting to submit a withdrawal using the Cleo method, as indicated by the casino?

Dear Megapari Casino,

Could you please provide additional details regarding this matter? Specifically, what payment method did the player use for their deposits? Is the same method available for withdrawals at the cashier?

I look forward to your prompt response. If you have any supporting evidence, please send it to my email at [email protected].

Kind regards,

Natalia

Hello yes, the withdrawals were made using the same method as the. Casino indicates the. Which only has two methods, delivers the. Instant withdrawal option which is supposedly to the same account with which the deposit was made, I tried too many times and. I even asked the casino's online support and they just told me. They indicated that I should wait, they never told me that I was withdrawing through the cleo method, they only limited themselves to saying that I had to wait 12 to 24 hours, in fact I have all the photos of what they told me. They indicated at the casino, if I had really wanted to pay what I had won, they would have indicated that I was making the withdrawals in a bad way, for which. Which was never done by the casino, I will leave the photos of how bad the casino and its support are, in reality the casino did not want to pay the winnings just because it did not want anything else.

Hola si, los retiros los realizaba del mismo método que el. Casino indica el. Cual solo tiene dos métodos, entrega la. Opción de retiro instantaneo que supuestamente es a la misma cuenta con que se deposito, intente en demaciadas oportunidades e. Incluso preguntaba en el soporte en línea del casino y solo me. Indicaban que debía esperar, jamas me dijeron que yo estaba retirando a través del método cleo, solo se limitaban en decir que había esperar de 12 a 24 horas, de hecho tengo todos las fotos de lo que me. Indicaban en el casino, si realmente hubiese querido pagar lo ganado, hubiesen indicado que estaba realizando de mala manera los retiros, para lo. Cual nunca fue realizado por el casino, dejaré las fotos de lo mal que es el casino y su soporte, en realidad el casino no quizo pagar las ganancias solo porque no quizo nada más.

In no time. The Casino indicates that withdrawals are made in a bad way or through the cleo system, I will leave all the photos of what they indicated that I should just wait.

En ningún minuto. El. Casino indica que los retiros de realizan de mala forma o por el sistema cleo, dejaré todas fotos de lo que indicaban ellos que solo debía esperar.

The casino did not provide any further information at any time, and this indicates that they simply did not want to make the payments.

el casino en ningún minuto entregó mayor información, y eso indica que sólo no querían hacer los pagos.

Hello! As our support team previously mentioned, the Cleo method is currently disabled. Unfortunately, we do not have any information on when it will be available again.

We understand that this may cause inconvenience. If you have any questions or need assistance with alternative withdrawal methods, please let us know – we are always happy to help!

Hello Victorbet,

We would like to update you that due to Natalia, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Natalia has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Natalia will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Good afternoon! We are closely monitoring the possibility of making withdrawals using the same method you used for the deposit and are doing everything we can to make these methods available again. Unfortunately, at the moment, the methods are still unavailable. You can wait, or we can assist you by providing detailed information on how to withdraw funds using an alternative method. If you need help, please let us know.

Dear Megapari Casino, please tell us what alternative methods the player can use to request a withdrawal.

Player can make a successful deposit using the Banco Estada method. After the deposit is successful, place the funds, and then, through Cleo, he will be able to withdraw them successfully.

Dear Megapari Casino, I would like to address the lack of response to my questions regarding the payment method used by the player for deposits. Specifically, could you confirm which payment method was utilized and whether the same method was available in the cashier?

You previously stated that the Cleo method was not available for the player as he did not use it for the deposit. However, you are now suggesting that he make a new deposit via Banco Estada and then request a withdrawal through Cleo. This situation raises significant concerns, as it contradicts your earlier clarification about the differences between payment methods used for deposits and withdrawals.

Throughout this process, the player consistently maintained that he used the same method for both deposit and withdrawal requests, which did not go through. I request that you provide supporting evidence for your claims regarding the player's use of the incorrect method, which he was allegedly not entitled to use.

Natalia, please check your mailbox. We have sent the details there

Thank you for your email, Megapari Casino.

Dear Victorbet, the casino representative informed me that you have lost your whole balance in the meantime. Can you please confirm that you lost your funds during the gameplay and there's nothing left for a withdrawal?

Hello, yes, indeed, since I blocked and considered that money lost, since everything the casino mentioned in this discussion has been lies. At no point was the Cleo method they mention available, and in the end, out of exhaustion, I preferred to lose everything and block the casino account. It made no sense to continue fighting for something that at no point wanted to cooperate or pay out my winnings. For me, it was just a waste of time. At every turn, I demonstrated that they were unwilling to cooperate in any way so I could withdraw the balance I had won.

Hola, si efectivamente, ya que bloquie y di por perdido ese dinero, ya que todo lo que el casino ha mencionado en este debate han sido. Mentiras, en ningún momento estuvo disponible el. Método cleo que ellos hacen mención, y al final por cansancio preferí perder todo y bloquear la cuenta de ese casino, no tenia sentido seguir peliando algo que en ningún momento quisieron cooperar o pagar lo ganado. Para mi solo fue una pérdida de tiempo. En todo momento demostré que ellos no quisieron cooperar en nada para poder retirar el saldo, que había ganado.

Thank you for the clarification, Victorbet. I understand that you got frustrated because of the delay, and I'm sorry to hear that you lost your funds before we could help you deal with the issue. Unfortunately, there's no way how to reinstate your balance if you deliberately lost it during the gameplay. To avoid situations like this in the future, ask casino support to set you responsible gambling limitations, such as a limit on losses or a cool-off period, to prevent you from using your funds before a withdrawal is processed.

Due to these circumstances, we have to close this complaint as we cannot keep it open, given that the initial issue was the delayed withdrawal and there are no remaining funds to withdraw now. Thank you for your understanding in this matter, and I'm sorry we couldn't do more to help you on this occasion. Please feel free to reach out if you encounter any further issues with this or any other casino in the future.