Dear Sir/Madam, I was paid less money than I should have been paid in the name of the weekly loss money back promotion. The accounting period is several days

The promotion rule is:

* Players who make a weekly loss of 0 - 9999 rsd are entitled to have 5% of their weekly loss paid into the slot bonus account. In order for the awarded slot bonus to be transferred to the player's cash account, it must be invested 50 times on any slot games. The maximum winnings that can be released is 1000 rsd. The minimum bonus value that can be paid is 30 rsd

* Players who make a weekly loss of 10,000 - 49,999 rsd are entitled to have 5% of their weekly loss paid into the slot bonus account. In order for the awarded slot bonus to be transferred to the player's cash account, it must be invested 50 times on any slot games. The maximum winnings that can be released is 5000 rsd.

* Players who make a weekly loss of 50,000 – 239,999 rsd are entitled to have 10% of their weekly loss paid into the slot bonus account. In order for the awarded slot bonus to be transferred to the player's cash account, it must be invested 50 times on any slot games. The maximum winnings that can be released is 30,000 rsd.

* Players who make a weekly loss over 240,000 rsd are entitled to have 10% of their weekly loss paid into their cash account.

Only the loss in the calculation period, which is from Monday to Sunday, is observed.

Thank you for betting on Meridianbet.rs If you have any additional questions, we will be happy to try to help you.

Best regards,

Meridian Customer Service

Contact us via Viber Chat.

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Best regards,

Meridian Customer Service

Contact us via Viber Chat.

Scan the QR code or click on the link

In the mentioned period, I lost over 300,000 dinars. Namely 21.08. at 00:00 I had over 300,000 dinars in my account, and on 27.08. at midnight I had 000000 dinars in my account. I did not withdraw any amount, but in the meantime during the week I paid an additional 5,000 dinars. Please help me to solve this

Postovani, na ime promocije povracaja novca po osnovu nedeljnog gubitka uplaceno mi je manje novca nego je trebalo. Obracunski period je nedequ dana

Pravilo promocije je:

* Igra?i koji ostvare nedeljni gubitak 0 – 9999 rsd ostvaruju pravo da se 5% njihovog nedeljnog gubitka uplati na slot bonus ra?un. Kako bi dodeljeni slot bonus pre?ao na ke? ra?un igra?a, potrebno ga je ulo?iti 50 puta na bilo kojim slot igrama. Maksimalan dobitak koji se mo?e osloboditi je 1000 rsd. Minimalna vrednost bonusa koja se mo?e uplatiti je 30 rsd

* Igra?i koji ostvare nedeljni gubitak 10 000 – 49 999 rsd ostvaruju pravo da se 5% njihovog nedeljnog gubitka uplati na slot bonus ra?un. Kako bi dodeljeni slot bonus pre?ao na ke? ra?un igra?a, potrebno ga je ulo?iti 50 puta na bilo kojim slot igrama. Maksimalan dobitak koji se mo?e osloboditi je 5000 rsd.

* Igra?i koji ostvare nedeljni gubitak 50 000 – 239 999 rsd ostvaruju pravo da se 10% njihovog nedeljnog gubitka uplati na slot bonus ra?un. Kako bi dodeljeni slot bonus pre?ao na ke? ra?un igra?a, potrebno ga je ulo?iti 50 puta na bilo kojim slot igrama. Maksimalan dobitak koji se mo?e osloboditi je 30 000 rsd.

* Igra?i koji ostvare nedeljni gubitak preko 240 000 rsd ostvaruju pravo da se 10% njihovog nedjeljnog gubitka uplati na ke? ra?un.

Posmatra se isklju?ivo gubitak u obra?unskom periodu koji je od ponedeljka do nedelje.

Hvala Vam ?to se kladite na Meridianbet.rs Ako imate bilo kakvo dodatno pitanje, rado ?emo poku?ati da Vam pomognemo.

Srda?an pozdrav,

Meridian Korisni?ki Servis

Kontaktirajte nas preko Viber Chata.

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Srda?an pozdrav,

Meridian Korisni?ki Servis

Kontaktirajte nas preko Viber Chata.

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U navedenom periodu sam izgubio preko 300.000 dinara. Naime 21.08. u 00.00 sati imao sam na racunu preko 300000 dinara a dana 27.08. u 24.00 imao sam na racunu 000000 dinara. Nisam podizao nikakav iznos vec sam u medjuvremenu u toku nedelje uplatio dodatnih oko 5000 dinara. Molim vas da mi pomognete da ovo resim

Dear sanivaco,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with Meridianbet Casino. Please allow me to ask you a few questions to make sure I understand the situation completely.

Have you activated the cashback bonus or is it activated automatically?

Have you received this particular bonus before?

How much of the cashback bonus have you exactly received?

Have you discussed the problem regarding the bonus with customer support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear, I have submitted a complaint to customer support. After "checking", they determined that my loss during the accounting period was about 24,000 dinars and that according to the promotion, which is otherwise automatically awarded, I was entitled to a bonus of 1,200 dinars, which they paid to me. As I already said, it is impossible that this is true because I know how much I had in my account at the beginning of the accounting period (about 300,000 dinars) and at the end of the accounting period I had nothing in my account. During the accounting period, I additionally paid about 5,000 dinars. So my total loss in the accounting period amounts to over 300,000 dinars, which they deny. All this can be checked by looking at the records of my account. I will try to get my account records today and send them to you. Thanks in advance for your help

Postovana, podneo sam prigovor korisnickoj podrsci. Oni su nakon "provere" utvrdili da je moj gubitak u toku obracunskog perioda bio oko 24000 dinara i da mi shodno promociji, koja se inace automatski dodeljuje, pripada bonus od 1200 dinara koji su mi i uplatili. Kao sto sam vec rekao nemoguce je da je to tacno jer znam koliko sam imao na racunu na pocetku obracunskog perioda (oko 300000 dinara) a na kraju obracunskog perioda nisam imao nista na racunu. U toku obracunskog perioda sam dodatno uplatio jos oko 5000 dinara. Znaci moj ukupan gubitak u obracunskom periodu iznosi preko 300.000 dinara, sto oni negiraju. Sve se to moze proveriti uvidom u evidenciju mog racuna. Pokusacu danas da dobijem evidenciju mog naloga i da vam posaljem. Unapred hvala na pomoci

I cannot get the history of the balance on the account for the period in question

Ne mogu da dobije istoriju stanja na racunu za predmetni period

Thank you for contacting us.

If you have additional questions, you can send an email to [email protected]

Your original message:

10%

Please send me a record of my account balance for the period from August 21. at 00:00 until 27.08. until midnight. I need the same in order to file a complaint for unpaid money based on the promotion of a refund of 10% of the total loss. From the records that exist on my account, the balance of the account is not visible.

Thank you

Best regards,

Meridian Customer Service

Hvala ?to ste nas kontaktirali. 

Ukoliko imate dodatnih pitanja, mo?ete poslati email na [email protected]

Va?a originalna poruka:

10%

Molim vas da mi posaljete evidenciju stanja mog racuna za period od 21.08. u 00.00 casova do 27.08. do 24.00 sati. Ista mi je potrebna radi podnosenja prigovora za neisplacen novac po osnovu promocije povracaja 10% ukupnog gubitka. Iz evidencija koje postoje na mom nalogu ne vidi se stanje racuna.

Hvala

Srda?an pozdrav,

Meridian Korisni?ki Servis

Respect ZM,

Thank you for contacting us.

Unfortunately, such a thing is not possible. You can see all your payments in the my account / transactions option.

If you have any additional questions, we will be happy to help you.

Best regards,

Meridian Customer Service

Po?tovanje Z. M.,

Hvala Vam ?to ste nas kontaktirali.

Na?alost tako ne?to nije mogu?e. Sve Va?e uplate mo?ete videti u opciji moj nalog / transakcije.

Ukoliko imate bilo kakvo dodatno pitanje, bi?e nam zadovoljstvo da Vam pomognemo.

Srda?an pozdrav,

Meridian Korisni?ki Servis

Apparently, it is not possible for them to send me an overview of the balance on the account for the disputed period. IMPOSSIBLE

Navodno nije moguce da mi posalju pregled stanja na racunu za sporni period. NEMOGUCE

Dear sanivaco, could you please send the screenshots of your transaction history (all the deposits + withdrawals) for the week in question to me? My email address is [email protected]. The transaction history should be visible in your player profile. Alternatively, you may post the screenshots here.

Thank you for the screenshot. Do you have access to your gaming history from Monday, August 21 to Sunday, August 27?

I have. But that's a huge amount of data. I don't know how to send it to you. I propose to give you a password and an email. You can study freely and see what interests you. It's no problem. I will send you an email and a pass for logging on to meridian bet to your email

Imam. Ali je to ogromna kolicina podataka. Ne znam kako da vam posaljem. Predlazem da vam dam passwird i email. Mozete slobodno uci i pogledati sta vas zanima. Nije nikakav problem. Poslacu vam email i pass za logovanje na meridian bet na vas mail

Please do not send me your login information. Your casino account would be banned if a third party accessed it. Moreover, you should never send your personal data to other people.

It's not a problem. feel free to log in today. I won't log in during the day, so there won't be any problems and you can watch everything you're interested in. There is no danger. I'm not a beginner when it comes to internet security ??. I really don't understand what happened. I am sure that I had over 300,000 in my account and that I spent it on August 21. and I didn't raise anything. They don't give me an overview of the account balance, and the slot transaction records do not show the balance

Ma nije problem. slobodno se ulogujte danas. Ja se necu logovati u toku dana tako da nece biti problema a vi mozete da pogledate sve sto vas zanima. Ne postoji nikakva opasnost. Nisam pocetnik sto se tice bezbednosti na internetu ??. Stvarno mi nije jasno sta se desilo. Siguran sam da sam imao preko 300.000 na racunu i da sam ih potrosio 21.08. a nista nisam podizao. Ne daju mi pregled stanja racuna a u evidenciji slot transakcija se ne vidi stanje

As I mentioned before, we will not log into your account, as it is strictly against the rules of any online gambling establishment. Instead, I’d like to invite a representative of Meridianbet Casino to join the conversation and participate in the investigation of the case. Could you please explain why the player received less cashback than he expected? Thank you very much.

Ok. Thx

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ok. Thx

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Malta Gaming Authority which has better options and tools to help players. Please let me know if you need help filling out the form or how the ADR responded if you can do this on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards

Veronika