Zdravo Milicasavic1,
Hvala vam puno ?to ste podneli ?albu i zaista mi je ?ao ?to ?ujem za va? problem sa MozzartBet Casino RS. Dozvolite mi da vam postavim jo? nekoliko pitanja pre nego ?to krenemo dalje.
Mo?ete li da nam ka?ete da li je va? nalog ve? verifikovan i ako jeste, od kada ta?no? Da li ste akumulirali svoje dobitke pravim novcem ili ste koristili bonus? Mo?ete li, molim vas, proslediti svoju istoriju kla?enja na [email protected] zajedno sa dokazom o nekreditnom stanju? Kada ste poslednji put razgovarali sa kazinom i o ?emu se radilo?
Radujem se Va?em odgovoru.
Pozdravi,
Nick
Hello Milicasavic1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MozzartBet Casino RS. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Can you please forward your betting history to [email protected] together with the proof of the uncredited balance? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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