Pa, u tome je stvar.
Evo ?ta se dogodilo od na?eg poslednjeg razgovora:
U ponedeljak sam kontaktirao korisni?ku podr?ku i imao pozitivnu interakciju sa korisnim predstavnikom koji je priznao moju zabrinutost. Ubrzo nakon toga, dobio sam e-poruku od menad?era kluba za igru, u kojoj je dao ohrabruju?i odgovor.
?tavi?e, obavestila me je da su dva dokumenta koja sam podneo u nastavku odbijena. Ona je u svojoj prepisci iznela politiku i naglasila va?nost po?tovanja propisa pre ponovnog podno?enja dokumenata.
Po?tovao sam date smernice; me?utim, izazov le?i u ?injenici da u obave?tenjima o odbijanju nedostaju konkretni detalji o razlozima za odbijanje. Uklju?ivanje takvih informacija moglo bi zna?ajno da pojednostavi proces, u?tede?i vreme i energiju za obe strane. Nisam siguran da li je ovaj nedostatak specifi?nosti standardni deo procesa, ali transparentniji pristup komunikaciji bi pojednostavio proces podno?enja dokumenta, za razliku od ?ekanja 6 ili 8 dana svaki put za povratne informacije. Mo?da bi se ovo moglo razmotriti za pobolj?anje njihovih procedura
Odr?avaju?i otvorenu liniju komunikacije, uverila me je da ?e odgovoriti na sva dalja pitanja. Nakon toga sam joj odgovorio, daju?i slede?e informacije za tre?i poku?aj slanja dokumenata.
Kratak istorijski pregled:
U vezi sa dokazom identiteta:
Prvo sam poslao svoju voza?ku dozvolu. Shvatio sam za?to je odbijen; jedna od fotografija imala je odse?en ugao. Drugi put sam poslao skeniranu sliku paso?a, razumevaju?i razlog odbijanja.
po tre?i put Vam ?aljem fotografiju mog paso?a na zahtev i pridr?avaju?i se navedenih uslova. Tako da zaista ne mislim da bi to mogli odbiti. Ako je tako, to je zato ?to me ne ?ele tamo.
?to se ti?e dokaza o prebivali?tu:
Prvo sam poslao fotografiju ra?una za op?tinski porez. Odbijeno je i shvatio sam da je fotografija odsekla uglove dokumenta. U drugom poku?aju poslao sam vam internet ra?un u PDF formatu koji sadr?i sve tra?ene informacije. Za ovo odbijanje, ne razumem razlog. To je razlog za?to ja ka?em da treba da ka?u za?to odbijaju dokumenta.
Poslao sam tre?i dokument, ovog puta sam poslao ra?un za struju u PDF-u. Ja sam iz Kanade, ?ivim u Kvebeku, francuskoj provinciji Kanadi. Moja dokumenta su na francuskom. Iskreno se nadam da ?e ovaj put ra?un za struju uspeti. U Kvebeku, jedina usluga elektri?ne energije koju koristimo zove se Hidro-Kuebec https ://vvv.hidrokuebec.com/residentiel/ . ?aljem im originalni PDF od pro?log meseca, sa mojom adresom i imenom.
na kraju:
Posle ponedeljka, jo? nisam dobio nikakve odgovore. Uprkos podno?enju tra?enih dokumenata, nisam dobio nikakvo priznanje. Ponovo se na?em u redu, strpljivo ?ekam verifikaciju dokumenata.
Ovo je tre?i poku?aj, a ja sam iskreno dostavio sva tra?ena legitimna dokumenta.
Ako, uprkos mojim naporima, moji dokumenti budu odbijeni, nisam siguran ?ta bih jo? mogao da uradim da osiguram njihovo prihvatanje. Marljivo sam se pridr?avao datih smernica i dostavio autenti?nu dokumentaciju. Verujem da sam ispunio svoje obaveze po ovom pitanju.
Verujem da ?ete mi ovde biti od velike pomo?i, ako je to slu?aj.
Hvala vam ?to ste odvojili vreme da pro?itate sve ovo. ??
Well, that's the thing.
Here is what has transpired since our last conversation:
On Monday, I reached out to customer services and had a positive interaction with a helpful representative who acknowledged my concerns. Shortly thereafter, I received an email from the Manager of the game club, providing a reassuring response.
Moreover, she informed me that the two documents I had submitted below were rejected. In her correspondence, she outlined the policies and emphasized the importance of adhering to the regulations before resubmitting the documents.
I complied with the provided guidelines; however, the challenge lies in the fact that the rejection notices lack specific details about the reasons for rejection. Including such information could significantly streamline the process, saving time and energy for both parties. I'm uncertain if this lack of specificity is a standard part of the process, but a more transparent communication approach would simplify the document submission process, as opposed to waiting 6 or 8 days each time for feedback. Perhaps this could be considered for improvement in their procedures
Maintaining an open line of communication, she assured me that she would address any further questions. Subsequently, I responded to her, providing the following information for the third attempt to send documents.
A brief historical overview:
Regarding the proof of identity:
I initially sent my driver's license. I understood why it was rejected; one of the photos had a corner cut off. The second time, I sent a scan of my passport, understanding the reason for the rejection.
for the third time, I am sending you a photo of my passport as requested and adhering to the specified conditions. So I really don't think that they could reject it. If so, it is because they don't want me there.
Concerning the proof of residence:
I initially sent a photo of a municipal tax bill. It was rejected, and I understood that the photo cut off the corners of the document. On the second attempt, I sent you an Internet bill in PDF containing all the requested information. For this rejection, I do not understand the reason. This is the reason why I'm saying that they should say why they rejects documents.
I did send a third document, this time sending an electricity bill in PDF. I am from Canada, residing in Quebec, the French province of Canada. My documents are in French. I truly hope that the electricity bill will work this time. In Quebec, the only electricity service we use is called Hydro-Québec https://www.hydroquebec.com/residentiel/ . I am sending them the original PDF of last month, with my address and my name on it.
Lastly:
After Monday, I have yet to receive any responses. Despite submitting the required documents, I have not received any acknowledgment. I find myself back in the queue, patiently awaiting the verification of my documents.
This marks the third attempt, and I have earnestly provided all the requested legitimate documents.
If, despite my efforts, my documents are rejected, I am uncertain about what more I could do to ensure their acceptance. I have diligently adhered to the provided guidelines and supplied authentic documentation. I believe I have fulfilled my responsibilities in this matter.
I believe this is where you're going to be a huge help to me, if this is the case.
Thank you for taking the time to read all of this. ??
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