My account is successfully verified.

the win was made with real money (no bonus no free spins)

Hi, I requested a payment of 4700 euros on 6th January 2022. It has been more than 2 months and the casino tells me that tests need to be done and it won't be long before I get my money. every day I write to the live chat the answer is always the same: that with the high number of withdrawal requests I have to be patient that my withdrawal will be processed as soon as possible. I've been sending emails to the vip manager [email protected] every day for a month, also to [email protected] WITHOUT EVER GETTING AN ANSWER.

Help meiiiiii

Il mio account è verificato correttamente.

la vincita è stata fatta con soldi reali (no bonus no giri gratis)

Salve, ho richiesto un pagamento di 4700 euro il 6 gennaio 2022. Sono passati più di 2 mesi e il casinò mi dice che i test devono essere eseguiti e che non passerà molto tempo prima che ottenga i miei soldi. ogni giorno scrivo alla live chat la risposta è sempre la stessa: che con il numero elevato delle richieste di prelievo devo avere pazienza che il mio prelievo sarà elaborato il prima possibile. è un mese che mando ogni giorno email al manager vip [email protected] anche al [email protected] SENZA MAI AVERE UNA RISPOSTA.

Aiutatemiiiiii

Hello Stefmosc86,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Is this your first ever withdrawal request from the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick

I don't remember exactly when my account was verified but more or less around 10/10/2022

This is your first withdrawal request.

Let's say that I feel every day on the site chat (for withdrawal), they always tell me to be patient, they have a large number of withdrawal requests but my withdrawal will be processed soon.

Salve Nick

Di preciso non mi ricordo quando è stato verificato il mi account ma più o meno verso il 10/10/2022

Si è la prima richiesta di prelievo.

Diciamo che io mi sento ogni giorno sulla chat del sito (per il prelievo) , mi dicono sempre di avere pazienza hanno un numero elevato di richieste di prelievo ma il mio prelievo sarà elaborato presto.

Dear Stefmosc86,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.