It's been 5 days since I deposited 14 thousand pesos, and so far nothing has arrived in my casino account, and yet, it has already been deducted from my bank account. I have contacted support and all they tell me is that they are investigating. I sent the proof of payment and it seems like they copy and paste their responses because they all tell me the same thing. I urgently need a solution.

Hace 5 días ya que carge 14 mil pesos, y hasta ahora no me llego nada a mi cuenta de casino y en mi banco esta debitado, me comunico con soporto y lo único que dicen que están investigando cuando mande la captura de los comprobantes y encima parece que copian y pegan los mjes porque todos me dicen lo mismo necesito ya mismo una solucion

Dear emimansilla922,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear emimansilla922,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.