Hello. I won 1000 euros at Chicken Road without a bonus and therefore with my own money. I would like to point out that my account is verified and it is shown to them. I opted for the instant withdrawal procedure and nothing. They have already cancelled my 1st withdrawal request. I immediately made another one and they put it on hold. They do not respond by email or in chat anymore. I have no intention of leaving them the 1000 euros. Please help.

Salve. Ho vinto 1000 euro al Chicken Road senza bonus e quindi con soldi miei. Premetto che il mio account è verificato e a loro risulta. Ho optato per la procedura prelievo istantaneo e nulla. Mi hanno già annullato la 1 richiesta di prelievo. Ne ho fatto subito 1 altra e me l hanno messa in attesa. Non rispondono né via mail né più in chat. Non ho nessuna intenzione di lasciargli i 1000 euro. Please help.

Dear angeladm,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Ok

Dear angeladm,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Money received

Denaro ricevuto

Dear angeladm,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

www.kpvfaw.com