I have completed identification and have repeatedly requested withdrawal, but they keep telling me it was canceled. I have sent numerous emails to customer service, but I don't receive any responses. What is going on?

εχει γινει ταυτοποιηση εχω αιτηθει επαναλλειμενω? αναληψη και δεν ολο μου λενε ακυρωθηκε...εχω στειλει ποσα email στην επικοινωνια και δεν μου απαντανε...τι γινεται????

Dear f217821,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please post a screenshot of your withdrawal history here?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear f217821,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.