I had previously self-excluded from this N1 casino due to addiction, and yesterday they allowed me to create a new account without blocking me, causing me to lose the money I mentioned earlier... I kindly request the immediate refund of my money.

?χω κ?νει πο?ο παλι? αυτοαποκλεισμο λ?γο εθισμο? σε αυτο το casino N1 και εχθ?? με ?φησανε ?κανα καινο?ργιο λογαριασμ? χωρ?? να με κ?νουν φραγ? και ?χασα αυτ? τα χρ?ματα που προαναφ?ρω... παρακαλ? για την ?μεση επιστροφ? την χρημ?των μο?.

Dear Panagiotis2728,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for the self-exclusion? My email address is [email protected]. Did you specify in that request for how long you wish your account to be suspended and the reason why?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Ok they agreed to refund me back..I have sent them all the documents to be certified so they can refund me thanks

Εντ?ξει δ?χτηκαν να μου επιστρ?ψουν τα χρ?ματα π?σω..του? ?χω στε?λει ?λα τα ?γγραφα να γ?νει πιστοπο?ηση ?στε να με κ?νουν την επιστροφ? χρημ?των ευχαριστ?

Thank you, Panagiotis2728, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

They told me yesterday they have done it to me. Refund...so far I haven't seen them in my bank...once I see them I will let you know right away.thanks a lot!

Μου ε?παν Εχθε? με ?χουν κ?νει τη. Επιστροφ? χρημ?των...ω? τ?σο ακ?μα δεν τα ?χω δει στην τρ?πεζα μου... μ?λι? τα δω θα σα? ενημερ?σω αμ?σω?.ευχαριστω πολ?!

Ok I have been refunded! Can you close the problem thanks a lot!

Εντ?ξει μου ?χουν επιστραφε? τα χρ?ματα! Μπορε?τε να κλε?σετε το πρ?βλημα ευχαριστ? πολ?!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Panagiotis2728, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

www.kpvfaw.com