Dragi janagunschmann,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem. Proverio sam uslove i odredbe i evo ?ta sam na?ao ( ovde ):
Kompanija ne prihvata pla?anja tre?ih lica. Depozit morate vr?iti samo sa bankovnog ra?una, bankovnih kartica, e-nov?anika ili drugih na?ina pla?anja koji su registrovani na va?e ime. Ako tokom bezbednosnih provera utvrdimo da ste prekr?ili ovaj uslov, va? dobitak ?e biti zaplenjen i originalni depozit vra?en vlasniku ra?una za pla?anje. Kompanija nije odgovorna za izgubljena sredstva deponovana sa ra?una tre?ih lica.
?tavi?e, pogledajte na? Kodeks po?tenog kockanja za igra?e :
"Pla?anja
Za depozite i isplate treba da koristite samo bankovne ra?une i kreditne kartice koje se dr?e na va?e ime. Ako to ne uradite, mo?ete upasti u nevolje kada poku?avate da izvr?ite povla?enje. Ovo pravilo je uglavnom na snazi kako bi se spre?ila zloupotreba kreditnih kartica, a tako?e i zbog me?unarodnih propisa protiv pranja novca."
Imajte na umu da je ovo pravilo prekr?eno. Kazina mogu dozvoliti neke izuzetke kada deponuju ili povla?e sredstva koriste?i zajedni?ku karticu ili se ova mogu?nost unapred saop?ti. Tehni?ki je veoma te?ko proveriti ko je vlasnik na?ina pla?anja u fazi deponovanja. Ovo se mo?e proveriti samo tokom verifikacije naloga, ?to se obi?no radi kada se tra?i povla?enje. Stoga je odgovornost igra?a da koristi samo dozvoljene na?ine pla?anja.
Ako niste u mogu?nosti da doka?ete da ste legitimni vlasnik na?ina pla?anja i niste dobili odobrenje od kazina koje vam dozvoljava da koristite metod pla?anja tre?e strane, bojim se da ne mo?emo mnogo da uradimo za ti.
Hvala vam unapred na odgovoru i razumevanju.
Srda?an pozdrav,
Petronela
Dear janagunschmann,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):
The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and original deposit returned to the owner of the payment account. The company is not responsible for the lost funds deposited from third party accounts.
Furthermore, please check our Fair Gambling Codex for Players:
"Payments
For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."
Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.
If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.
Thank you very much in advance for your reply and understanding.
Best regards,
Petronela
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