Despite successful verification again and again, my payout is refused!

Trotz erfolgreiche Verifizierung immer wieder wird meine Auszahlung abgelehnt!

Dear eraxxxxa,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have withdrawn any funds from this casino previously? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello!

No this is my first payout.

. Always wrote that I should write my payment request correctly! No matter how I wrote the data, it was rejected anyway, because it was incredibly difficult to verify, they said that I should take a clearer screenshot of my online banking. How does that work, I don't know ... Then I wrote to Mark and said, if I have any further problems, I will automatically connect to erm and follow up personally. So far nobody has forwarded me to erm ... Because you can't ... You once said that my payout has actually already been approved, but then not ... Nobody knows anything, and yes I have a VIP manager who has so far answered once, both sides should upload ID! Although I've already finished with it. Org ...

Hallo!

Nein die ist meine erste Auszahlung.

. Immer haben geschrieben da? ich meine Auszahlung anfrage richtig schreiben soll! Egal wie ich die Daten geschrieben, sowieso wurde abgelehnt.War n?mlich bei Verifizierung auch wahnsinnig schwer,sie haben gemeint das ich klarere Screenshot über meine online Banking machen soll. Wie geht das, weiss ich nicht... Dann habe mit der Mark geschrieben,und hat gesagt,wenn weitere Probleme habe,werde ich automatisch zu erm verbindet,und werden pers?nlich nachgehen. Bis jetzt haben mich niemand zu erm weitergeleitet... Weil Sie k?nnen das nicht... Einmal haben gemeint dass eigentlich wurde schon meine Auszahlung genehmigt,aber dann doch nicht... Kennt keine was aus,und ja hab VIP Manager,der hat bis jetzt einmal geantwortet,soll beide Seite Ausweis hochladen! Obwohl schon l?ngst bin fertig damit. Org...

Thank you very much, eraxxxxa, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello eraxxxxa!

I will take care of your complaint from now on. I would like to invite representatives of

National Casino into this complaint in order to help us resolve the withdrawal issue.

Hello, it is now that my withdrawal request is successful! I can only hope that they pay off too .... All worse casino I've ever seen.

Hallo, es steht jetzt dass erfolgreich ist meine Auszahlung Antrag! Ich kann nur hoffen,das die auch auszahlen.... Aller schlechtere Casino,je ich Mal gesehen habe.

Thank you for your quick support, my money has just arrived! I can only say one thing, be careful with this casino! Wish you all the best, stay healthy!

Vielen Dank eure rasche Unterstützung,mein Geld ist gerade angekommen! Ich kann's nur eins noch mitteilen,aufpassen mit diese Casino! Wünsche euch Alles Gute, bleibt gesund!

Great news, eraxxxxa! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.