Yesterday, July 27, I made a deposit via SPEI to this online casino. However, the funds were not credited to my casino account, nor were they returned to my bank account. I have not received a response as the chat on the website is unavailable. I need your assistance to get a response from Netabet Casino regarding my deposit of 500 MXN.

El día de ayer 27 de julio hice un depósito por spei a ese casino en línea en el cuál los fondos no se acreditaron en mi cuenta de casino ni se regreso a mi cuenta bancaria no me han dado respuesta ya que no está disponible el chat de la página necesito su ayuda para que me dé respuesta el casino netabet de mi deposito de 500 MXN

Dear jonaseguizabal25,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear jonaseguizabal25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

The player informed us through e-mail that the issue has been resolved.

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/www.kpvfaw.com. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

www.kpvfaw.com