after 10 days of pending withdrawal

they say they have a bank transfer problem

and to use another payment method

but i don't want an e-wallet

i want my money !!

what the heck just and only me the transfer does not work ???

dopo 10 giorni di prelievo in attesa

dicono che hanno un problema con il bonifico bancario

e di usare un'altro metodo di pagamento

ma io non voglio un e-wallet

voglio i miei soldi!!

che caspita proprio e solo a me non funziona il bonifico???

Dear peppemario1908,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you made any successful withdrawals before? Is there any other withdrawal method that would be suitable for you?

Thank you in advance for your reply.

Best regards,

Kristina

Dear peppemario1908,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

All right ??

Tutto apposto ??

Thank you for your reply, peppemario1908. I am afraid that I am not sure how to proceed with this complaint. Could you please elaborate?

I received the money by wire transfer

The discussion can close

Ho ricevuto i soldi con bonifico

La discussione può chiudere

Awesome news, peppemario1908. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.