I've been waiting since 02/12/2025 for a withdrawal won from the bonus they gave of €20. I keep writing and they always give me the same answer. What can I do? Please help me

Sto aspettando dal 12.02.2025 un prelievo vinto dal bonus che davano di 20€. Continuo a scrivere e mi danno sempre la solita risposta. Come posso fare? Mi aiutate per favore

Dear Sergiudm,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

But the problem is that the casino does not approve the withdrawal, since 02/12/2025 the money is pending and even if I write I never receive an answer, they always tell me the same things and I would like to know if I will receive that money or not but every time I write to the support they always tell me the same things without explaining anything. All documents are approved.

Ma il problem è che il casino non approva il prelievo, dal 12.02.2025 che i soldi sono in attesa e anche se scrivo non ricevo mai una risposta, mi dicono sempre le stesse cose e vorrei sapere se riceveró quei soldi oppure no ma ognu volta che scrivo all’asistenza sempre le solite cose mi dicono senza spiegare niente. Tutti i documenti sono approvati.

Thank you for your response. Since the 14-day waiting period has now passed, could you please inform me if you received your winnings?

I didn't receive my winnings and I tried writing to them again and they don't give me any answers as to why I'm not receiving my winnings.

non ho ricevuto la mia vincita e ho riprovato a scrivere a loro e non mi danno risposte del perche non ricevo la vincita.

Have you made any successful withdrawals from this casino before?

Could you please specify if you passed the full KYC verification?

Could you please send me a link or a screenshot of the bonus you activated and played with? Was it a deposit bonus or a free, no-deposit bonus?

This was the bonus. I made a deposit to be able to withdraw them. All the KYC verification has been done. I have never withdrawn from this site because it was the first time I played, in fact I signed up to the site by activating this bonus, I made all the requests to be able to withdraw.

Questo era il bonus. Ho fatto un deposito per poterli prelevare. Tutta la verifica KYC e stata fatta. Non ho mai prelevato da questo sito perche e stata la prima volta che ho giocato, infatti mi sono iscritto al sito attivando questo bonus, ho fatto tutte le richieste per poter prelevare.

Thank you very much, Sergiudm, for providing all the necessary information. I will now transfer your complaint to my colleague Martina ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Sergiudm,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed.

I will now contact NolimitWay Casino outside this complaint thread and let you know any new information once I receive it.

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

still no response from the casino?

ancora nessuna risposta dal casino?

Dear Sergiudm,

I assume you havent received the money yet..

Unfortunately, there has been no cooperation from the NolimitWay Casino so far. I tried to get in touch with them also yesterday, So far no luck. They still have 3 more days to respond before their timer runs out.

Dear Sergiudm,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Martina Bennett