Hi,

I have a withdrawal requested since 05/15/2022, and every day I talk to support and they ask me for a few more days.

They promise in 3 business days that it will be resolved and it was not.

Could you help me to solve the problem?

Thanks.

Olá,

Estou com uma retirada solicitada desde dia 15/05/2022, e todos os dias falo com o suporte e me pedem mais alguns dias.

Prometem em 3 dias uteis que seja resolvido e n?o foi.

Poderiam me ajudar a solucionar o problema?

Obrigado.

Dear Mario,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hi,

So far they haven't asked for KYC and said it's in the final phase..

 Notice when status changes..

Hello Mario,

Have there been any developments since our last conversation, please? Have you submitted any personal documents for the verification already?

Dear Mario,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.