Hello, I've been trying to withdraw for a week, but it's not working. Staff keeps saying I'll get the money the next day. But nothing happens!

Hallo, ich versuche seit Woche auszuzahlen, aber geht nicht. Wird immer von Personal geschrieben ich bekomme Geld n?chste Tag. Aber nichts passiert!

Dear Sabur,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello, I still haven't received any money!

Hallo, ich habe immer noch keine Geld bekommen!

Dear Sabur,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, haven't received any money yet.

Hallo, bis jetzt kein Geld bekommen.

Dear Sabur, please allow me to ask you a few questions, so I can understand the whole situation completely.

Do you have any pending withdrawals in your casino account?

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hello, I've been trying to withdraw the money from my casino account for three weeks, but I haven't received it. Customer service says I'm just waiting for KYC to be completed.

Hallo, ich habe seit 3 Wochen, versucht auszuzahlen, das Geld von meine Casino Konto weggegangen , aber ich habe nicht erhalten. Kunde Service sagt nur warten kyc ist komplett.

Dear Sabur

According to our records, all has been paid out.

Can you please provide the disputed transaction ID?

Regards

Dear Sabur,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.