I have already contacted support several times, unfortunately no one responds and the money is gone. I have proof of the withdrawal request and I really hope that they can help me further. For me that is a lot of money.

Kind regards, Jim ***

Ich habe den Support schon mehrmals kontaktiert leider meldet sich keiner und das Geld ist auch weg ich habe einen Beweis für die auszahlungs Anfrage und hoffe sehr das sie mir weiter helfen k?nnen für mich ist das viel Geld.

Mfg Jim ***

Dear koreppj,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please specify whether your winnings were achieved with the help of a casino bonus?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Dear koreppj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Tomas, yes, I used a bonus but implemented it completely.

Hallo Tomas ja ich habe einen Bonus verwendet diesen aber vollkommen umgesetzt.

Dear koreppj,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.