Good evening,

Last Thursday morning, I won €5000 and requested a withdrawal. I was told it would be approved after 48 hours,

This morning, I asked multiple times and was simply told to wait without being given a specific date,

I desperately need the money as soon as possible because I have various bills to pay. I mentioned this and subsequently, my account got banned. I can no longer access it.

I've previously withdrawn €3700 mid-August without any issues. I'm a VIP member of your website.

I'm asking for your help because I urgently need this money as soon as possible..

Thank you

Buonasera,

giovedì mattina ho vinto 5000€, ho fatto richiesta di prelievo, mi hanno comunicato che sarebbe stata approvata dopo 48 h,

sta mattina chiedo più volte e mi dicono solo di aspettare senza indicare una data,

io ho davvero bisogno dei soldi il prima possibile perché ho varie spese da pagare, ho detto che mi servono i soldi per questo motivo e hanno bannato il mio profilo, non posso più accedere .

ho già fatto un prelievo di 3700 a metà agosto senza problemi, sono un membro vip del sito .

vorrei chiedervi aiuto, perché ho davvero bisogno di questo denaro il prima possibile ..

grazie

Hello 9dr2k6jfcq,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Olympusbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

HI,

My account is verified, I played with my own money, not bonuses,

they have just informed me that the transfer was made this morning by them, if they did it as they say, being with a fast transfer as they write on their site, they should arrive on Monday morning.

"processing mean that was paid from theirside" so they confirmed to me.

I had already made a withdrawal previously and it was credited to me the day after they approved the request.

I'll keep you updated

Thank you

Ciao,

il Mio account è verificato, ho giocato soldi miei non bonus,

mi hanno appena comunicato che il bonifico è stato effettuato sta mattina da parte loro, se lo hanno fatto come dicono, essendo con bonifico veloce come scrivono nel loro sito dovrebbero arrivarmi lunedì mattina.

"processing mean that was paid from theirside" così mi hanno confermato .

avevo già fatto un prelievo in precedenza e mi era stato accreditato il giorno dopo che avevano approvato la richiesta .

vi tengo aggiornati

grazie

Good evening,

today they told me that my first withdrawal was not successful because "it was declined by payment provider", all this while until this morning they assured me that the payment had been made,

they had me log back into my account and request a new withdrawal, the new withdrawal was processed immediately.

I trust in the good faith of Olympusbet, because they have always shown interest and responded to my requests, I just hope that the money reaches me tomorrow, in the past I made a withdrawal request and it arrived in my account immediately the day after approval, I understand which is making me anxious, but I really need it, I'm also in contact with my bank to speed up the process...

I just hope they arrive tomorrow...

what do you think ?

Buonasera,

oggi mi hanno detto che il mio primo prelievo non è andato a buon fine perché "was declined by payment provider", tutto questo mentre fino a sta mattina mi assicuravano che il pagamento era stato effettuato,

mi hanno fatto riaccendere al mio account e richiesto un nuovo prelievo, il nuovo prelievo è stato processato immediatamente.

io confido nella buona fede di Olympusbet, perché hanno sempre dimostrato interesse e risposto alle mie richieste, spero solo che i soldi mi arrivino domani, in passato ho fatto richeista di prelievo e mi è arrivata sul conto subito il giorno dopo l’approvazione, capisco che sto mettendo ansia, ma ne ho davvero bisogno, sono in contatto anche con la mia banca per velocizzare il processo…

spero solo che mi arrivano domani …

cosa ne pensate ?

Hello 9dr2k6jfcq,

If you requested the withdrawal yesterday, definitely give it a few more days to be processed. As I stated above, we always recommend to wait at least 2 weeks for the withdrawal to be processed even if the previous ones were processed faster as any issue may occur and it must not be the casino's fault.

HI,

I requested the withdrawal on 06/09,

Let's hope I arrive, what do you mean by processing?

From what I understand, processing means that the payment has been made by the casino,

Thank you

Ciao,

io ho richiesto il prelievo il 06/09,

Speriamo che che arrivo, cosa intendi per elaborazione tu ?

da come ho capito elaborazione vuol dire che il pagamento è stato fatto da parte del casino,

grazie

I got the money

thank you all for the "help"

Mi sono arrivati i soldi

grazie a tutti per "l’aiuto "

Dear 9dr2k6jfcq,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

www.kpvfaw.com