i am not able to withdraw my wins event though i did lost a lot here,now i have 9000$ in my balance and even though i succeed all my verification process,they tell me that your 2 banks policies reject our payment,i called my bank and they said there was not a single try and not a single reject,i also made a deposit from my usdt wallet but they said all my winnings was from credit card so i can only withdraw to bank account,its already 5 days i am receiving payment rejected ,as you can see in screenshot they told your bank rejected payment,but bank says they didnt received anything

Dear hrayryan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Allow me to ask you a few questions so I better understand the situation. Did the casino offer any alternatives for you to withdraw your winnings, other than a bank transfer? Did the casino explain the reason that was given to them by your bank when your most recent attempts were rejected?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

thank you very much for your respons,i did deposit with usdt wallet too,but they said my winnings were from my credit card so they cannot withdraw to my crypto wallet ,now they said they will try to send me money manually ,i hope that's true,now my account was disable ,they said after i get my money they will reopen it??,i hope it will work ,because casino overall is very good, except this moment with withdraw

Also i called the bank they said they dont see any attempts of deposit ,i asked if they can give me a document thats shows it ,but sadly they dont have that type of aprovement ,maybe it was canceled from 3rd bank , i dont really know

Thanks for the update, hrayryan.

It's good news the casino will attempt to manually send you the money. Please let us know how the situation evolves in the future. I'll keep the complaint open for now, until you confirm you received the winnings and your account will be reopened.

I'll look forward to your reply.

thank you for your support.

its been 5 days and nothing happens, i asked them and they say they will do it as soon as possible,but i am a bit worried, if it is possible to help me to speed up the process i will be so grateful??

also i am not able to play because account is blocked till i get money)

Hello hrayryan,

Was the casino able to process your payment since your last message? I'll look forward to any news you might have.

here's the last massage from vip manager

1/8/2023

No worries, I understand that waiting can be exhausting. As I've checked your issue with the team, the payment was approved and now we are waiting for the relevant team to process it. 

Thank you for your patience. I'm sure that your funds will soon be transferred. 

thanks for the reply, hrayryan.

After the message from your VIP manager, I believe it's only a matter of time before the payment is processed and you'll receive your winnings.

I'll set the timer for 7 days. Please let us know about any news regarding your withdrawal.

dear Tomas

its done,they sent me via skrill,thankn you very much,and ofc Oshi?

Dear hrayryan,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

www.kpvfaw.com