Casino does not want to close the account despite gambling addiction problems. Mails are ignored very hard. No reply to mail. Customer service would rather offer a bonus again than take the problem seriously. Criminal gang. Hands off.

Casino will trotz Spielsuchtprobleme Account nicht schliessen. Mails werden knallhart ignoriert. Keine Antwort auf Mail. Kundendienst bietet lieber nochmals einen Bonus an, statt das Problem ernst zu nehmen. Kriminelle Bande. Finger weg.

Dear Stephan,

Thank you very much for submitting your complaint. I’m very sorry to hear about your difficult situation. Please, could you forward me the email in which you have requested to be self-excluded? My email address is [email protected]. Furthermore, to support our case, it would be highly appreciated, if you could forward me the email from casino, offering you the bonus, after you have requested for your account to be closed.

Hopefully, we will be able to help you with this matter as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Stephan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.