The player from Brazil had an inactive account and had not received a response from the casino for almost a year. The player reported that his account became inactive due to a failure to receive a verification link, which prevented him from accessing his winnings of 680. Despite multiple attempts to communicate with the casino, no response was received. The Complaints Team had attempted to contact the casino but had been unsuccessful, leading to the decision to close the complaint as "unresolved." This outcome may have affected the casino's rating, potentially prompting a response in the future.
Igra? iz Brazila je imao neaktivan nalog i nije dobio odgovor iz kazina skoro godinu dana. Igra? je prijavio da je njegov nalog postao neaktivan zbog neuspeha da primi vezu za verifikaciju, ?to ga je spre?ilo da pristupi svojim dobicima od 680. Uprkos vi?estrukim poku?ajima da komunicira sa kazinom, odgovor nije primljen. Tim za ?albe je poku?ao da kontaktira kazino, ali je bio neuspe?an, ?to je dovelo do odluke da se ?alba zatvori kao ?nere?ena“. Ovaj ishod je mo?da uticao na rejting kazina, potencijalno podsta?i odgovor u budu?nosti.
Automatski prevedeno:
