Dear Team

I have a account with parimatch (Player ID 742391872) but they blocked my withdrawal and asking for kyc documents & bank/wallet statement 

I have provided them multiple time in the conversation

Even they accepted the document yesterday and mailed that I should wait we will do the process 

Today I asked from when I can start deposit/play

they keep sending same mail again & again form scratch 

Please look at case please

Dear manojdhamat,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Could you please provide the exact date of your initial verification request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Katarina

Dear madam

I know very well that KYC is mendatory for all workings but in the name of KYC and Payment proofs its not good to harrase the player

I have Provided all the Kyc Documents and payment proofs to the Parimatch Team

now they have deducted (20000rs) all my deposted money and stateted as "write of"

is it fair? I have given all requsted documents (even screen recored video too) if you want i can give you too any proof kyc or payment but I know the main reason IPL just ended so their is less traffic on their site and they started to do this harrsment/scam

Dear manojdhamat,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Looking forward to your reply.

Katarina

Dear Katarina!

The user did not successfully pass the Risk Verification assessment due to the existence of multiple accounts, resulting in charges applied in accordance with Rule 88, according to KYC policy. He withdrew an amount exceeding his initial deposit, leaving a balance comprised entirely of his winnings. However, these winnings were forfeited due to a violation of the established rules. We are ready to add additional approvasl if its needs.

Dear Respected Team

I only have a single account and never used any other account nor in tha past nor in the future....

How can you just blaming me for this? I have single account with my genuine name that is MANOJ KUMAR

You need any kyc related or other documents then let me know and allow my account thank you

Dear Parimatch Casino IN,

thank you for your message.

We take all accusations very seriously. Please provide evidence supporting the claim of Manojdhamat's multiple accounts to my email address [email protected].

Looking forward to your reply,

Katarina