Hello, I want to file a complaint because my account was blocked for no apparent reason. I approached the support team for a solution and they asked me to send my documents. I uploaded all of the required materials but I was told that they needed to verify my account and so far, I haven't received any response. The only response I get from the support team is to send in my documents.

Buenas, quiero hacer un reclamo por la mi cuenta fue bloqueada sin ningún motivo, fui al soporte para obtener alguna solución y me dijeron enviar mis documentos de las cuales envié todo lo requerido, me dijeron que tenían que verificar mi cuenta y hasta el momento no obtengo ninguna respuesta. Lo único que me responde en soporte es envia tus documentos.

Dear alvaromulato0,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino PE.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? 
• Have you sent the documents the casino requested?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1.- January, they blocked me 4 days ago

2.- Sports betting

3) No

4.- Absolutely all documents

5.- They only told me to wait for verification and so far no response.

1.- Enero, me bloquearon hace 4 días

2.- Apuestas deportivas

3.- No

4.- Absolutamente todos los documentos

5.- Solo me dijeron espera la verificación y hasta el momento ninguna respuesta.

Thank you for your reply, alvaromulato0. I would like to emphasize that our forum www.kpvfaw.com deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focused on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Dear alvaromulato0,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.