Dear Darren,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you made any successful withdrawals before? Could you please advise whether you accumulated your winnings with or without an active bonus?

Additionally, please, forward any relevant communication between you and the casino to [email protected].

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

In the past, I had made several successful withdraws from Raging Bull and it's sister sites, Planet 7 oz and True Blue.

Without warning I was then directed to it's new named casino's, Azzure hand, Paradiso Room and another, which the name eludes me atm.

Without ordering bank statements, I don't believe I have made a withdraw request from the new named Zenith slots, until 01/01/2022.

Previously dealing with Casino Guru, the results were no better than what I could do.

Another site was non-responsive to the Guru's.

I contacted Liquor and Gaming and the site was subsequently banned in Australia.

After 9 weeks of being told lies, I don't expect to see my legitimate winnings. I took one of their bonus's and abided by their rules, as I have done many times in the past with Raging Bull Australia, and had no problems with my withdraw requests.

I will contact liquor and gaming, again, and expect the same fate for Zenith's, if you are not successful.

I don't keep any records or screenshots of their poorly worded responses.

Thank you very much Darren for your reply. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Darren,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Raging Bull Casino to the conversation to participate in the resolution of this complaint.

Sure. I didn't realise it was still Raging Bull that I was playing on. Why so many name changes?

Thank you

Greetings all,

You do not have any requested withdrawals within the Raging Bull system Darren, for the sake of thoroughness I did a search of our sister casinos and managed to locate an outstanding withdrawal in Planet 7 however. I took the liberty of having that approved for you, the funds should be going to our 3rd party payment providers for disbursal in the coming days.

Let us know when that comes in.

Best wishes,

Nick and Raging Bull/Planet 7

Hi all,

I switched the complaint to Planet 7 Casino. Thank you Nick for the update.

Dear Darren,

Please let me know when you receive your funds.

Thank you to all for your understanding.

I will keep you informed of any progress.

Hi Darren,

Has there been any news?

Hi Peter,

Happy days. Just checked my account. $2150 deposited today.

Thank you very much, Guru's.

11 weeks for an honoured withdraw. A new record.

I can't see myself playing on that group of casino's again.

It's a shame. I had been a long term player.

Thanks again.

Hi Darren,

I'm glad to hear that you received your funds. On the other hand, I completely understand your decision. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter