September 3rd made withdrawal request for$1800.00. As of today, September 24th my withdrawal has not even been reviewed yet. I have been verified and withdrew 800.00 2 months ago. It's been 15 "business days" and they haven't done anything yet! There are no issues as far as my identity, bonuses, playthrough or anything else. I feel like I am being ripped off.

Dear Robert,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Before we'll contact the casino, could you please advise if your previous withdrawal http://www.kpvfaw.com/planet-7-casino-player-s-struggling-to-withdraw-his-1 has been received successfully?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes, the withdrawal is still pending without being processed. Yes I have completed kyc verification successfully and I have received the previous withdrawal that I requested. It took 32 days from request to deposit into my Bitcoin account. This current withdrawal is at 24 days and still in the first stage like the 1st day of the request. I start a chat with them almost every day. Same story every time. "We're sorry for the delay, our payments team is working very hard .... Blah blah blah."

today (9/27/21) I started a live chat with Cust support to ask why nothing has been started on my withdrawal and he tells me that I need to UPDATE my crypto address! I said "wouldn't I have to cancel my withdrawal to do that?" He tells me unfortunately yes, but once we have your updated crypto address we can take the next step processing your withdrawal. I told him no way! And ended the chat. WHOEVER READS THIS AND DOESN'T KNOW, THE CRYPTO ADDRESS YOU GIVE SOMEONE TO SEND YOU BITCOIN WILL NEVER EXPIRE AND WILL ALWAYS BE LIKED TO YOUR WALLET. Even if it accidentally gets Bitcoin sent to it multiple times!

So.... Planet7 customer service is now telling people to update their crypto address so that you cancel your withdrawal, send them a new address and therefore a BRAND NEW WITHDRAWAL REQUEST!

He even tried to say "rest assured, you won't have to wait another month to get approved for payment". WTF??

* Side note- Casino guru , this is the casino you gave a good review and list them as having a good reputation??

I'm not mad at you guys, but maybe you should "update" your review of them. Maybe.... Sign up with a legitimate name and info of one of you guys that they won't recognize and try to do a withdrawal, or something idk.

All I know is they are NOT COOL

Quick to take every dollar I deposit and borderline criminal when you try and withdraw some of that money back.

Unbelievable.

Thanks

Thank you very much, Robert, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Robert,

I looked at your complaint and will do my best to help you. I would like to invite Planet 7 Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hey all,

I've reviewed the situation Steve, apologies for the delay. I'll see what I can do to get things moving for you.

Best wishes,

Nick and Planet 7

Apologies Robert,

It seems I referred to you as Steve, not sure what I was thinking at the time but nonetheless an error on my part. Hope you're not offended in any way. ??

The good news is I did submit the request properly and approval went through on your requested withdrawal on Friday. I'm working on getting that out the door to our 3rd party for you now, I'll post an update when it leaves the casino. Shouldn't be too long now.

Best wishes,

Nick and Planet 7

Hey all,

Just an update, payment was released via Bitcoin shortly after my last message. I have checked the Bitcoin account provided and the funds arrived safely.

Please confirm when you have a moment Robert.

Best wishes,

Nick and Planet 7

I did receive it on the 3rd of October. Thank you. I just wish it didn't take so long because I really liked planet7. Some of the best deposit bonuses I have found anywhere. I would have always deposited there and probably nowhere else because it's the only casino I have regularly won a nice amount of money. But to have to wait a whole month to receive my money?? I can't do that. And by taking so long to process my transaction, I deposited at least twice the amount I was waiting for at other casinos. Well one other casino mostly because I can "instantly" withdraw my money whenever I want. (Takes about 10-20 minutes to post to my account). Maybe one day planet 7 will get right and join the others that don't make it soooo hard to get your money. Anyway, thanks!

Dear Robert,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam www.kpvfaw.com