The player from South Africa had been waiting for his withdrawal for over two weeks. After depositing more funds via Litecoin, the player had contacted the casino and was given a reference number. Despite being told he would be contacted within 72 hours, there had been no response for 11 business days. The player had confirmed this was his first deposit and withdrawal at the casino, and his account had been verified. The casino had claimed that the player's deposit was unsuccessful and his winnings were from the 3rd consecutive free chip, which according to their terms, made him ineligible for withdrawal. The player did not respond to confirm or deny these facts. Consequently, we could not investigate further and had to reject the complaint.
Igra? iz Ju?ne Afrike je na povla?enje ?ekao vi?e od dve nedelje. Nakon ?to je deponovao vi?e sredstava preko Litecoin-a, igra? je kontaktirao kazino i dobio je referentni broj. Uprkos tome ?to mu je re?eno da ?e ga kontaktirati u roku od 72 sata, odgovora nije bilo 11 radnih dana. Igra? je potvrdio da je ovo njegov prvi depozit i povla?enje u kazinu, a njegov ra?un je verifikovan. Kazino je tvrdio da je depozit igra?a bio neuspe?an i da je njegov dobitak bio od tre?eg uzastopnog besplatnog ?ipa, ?to ga je, prema njihovim uslovima, u?inilo nepodobnim za povla?enje. Igra? nije odgovorio da potvrdi ili demantuje ove ?injenice. Shodno tome, nismo mogli dalje da istra?ujemo i morali smo da odbijemo ?albu.
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