I played with a bonus... did the $1300 play through & my balance was removed except for the max$100 withdrawal limit. I continued playing & brought my balance back up to $400+ I made a $10.00crypto deposit they required in order to withdraw any winnings. I verified all my information & everything else required on their list. Finally it stated I can continue with my withdrawal request because I did everything required in order to withdraw my winnings. I made 2 request 1~crypto 1-wire bank. Gave them all my bank info & coin wallet info needed. Request made!

3days later request denied, but they did add $11 to my balance wich i had brought down to $0.13.

Looked at my transaction history & it stated my withdrawal=denied, manager request=

Manager withdrawal=GRANTED. -$300

Time of denial & time of Manager withdrawal request & manager withdrawal GRANTED are all at the same time including the $11 they gave me in exchange for my $300.

Dear zzquack06,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Planet 7 casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that your winnings come from this no-deposit bonus? (screenshot below)
• Have you contacted support and asked for an explanation? What response have you received?
• Have you made any previous deposits in the casino? Have you redeemed and played other bonuses in the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I received another email about my other withdrawal request stating the same thing.

I've made a deposit to a sister casino of planet 7 but not them directly. I was gona wait the 7~10 days they stated it would take for withdrawals to contact them but after seeing it was denied i looked up their reviews & almost everything was a complaint about planet 7 not paying people their winnings.

Dear zzquack06,

• Have you reached out to the support of the casino and asked for any explanation as to why your winnings were confiscated?
• Have you received any response?

I have emailed them. I received an email stating that they received my email but do to more than usual number of emails they won't be able to contact me for at least 72hrs.

Still haven't received a response from them.

I sent another email... &nothing jst a case #

Thank you very much, zzquack06, for providing the necessary information. I will now transfer your complaint to my colleague Martin ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Ok.. thank you

Hello zzquack06,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Planet 7 Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? What is the reason behind capping zzquack06's winnings? Thank you in advance for providing us with your view of the issue.

Thank you very much. I don't think I would of bothered much since I know they have a bunch of loopholes they can throw as an excuse not to pay someone for their winnings but the fact that it shows that they wer transferred to the management instead of jst removing the $ really.. really.... infuriated me. & the $11 tip he gave in exchange for my $300 was like an insult to my intelligence or lack thereof.

But thanks 4 taking Ur time.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Is their anything els I can do, that I haven't already.?

Hello zzquack06,

I do not believe so, there is not much to do in case there is no response. However, timer is still ongoing and I've been trying to get in touch through more channels now, so fingers crossed, there will be a reply.

Greetings all,

The terms of the free chips as well as the casino itself state that only one free bonus is valid between cash deposit/play sessions, in this case we have abundant free chips (more than $1500!) with no history of deposit until after the win. The player would not be eligible for the $100 maximum cashout on the free chip in play.

Hopefully this clarifies things, supporting documentation has been forwarded to the www.kpvfaw.com team for review.

Best wishes,

Nick and Planet 7

Dear zzquack06,

following a thorough examination of the information and evidence provided by the casino team, we have concluded that you have used multiple no deposit bonuses in a row, which is not permitted. This is unfortunately a breach of casino's terms and conditions, more precisely term n.4 under no deposit bonuses section https://www.planet7casino.com/terms-conditions.php.

As a result, we are unable to advance your complaint and must regrettably reject it. I am sorry we could not be of more help on this occasion. However, do not hesitate to contact us if you run into any issues with this or any other casino in the future, and we will try our best to help.