Dragi Edmunde,
Izvinjavam se, ali budu?i da nismo dobili odgovor od kasina u vezi s tim problemom, ne mo?emo nastaviti rje?avati ovu ?albu i prisiljeni smo je zatvoriti kao 'nerije?enu'.
?ao mi je ?to vam nisam mogao pomo?i, ali barem zatvaranje ove ?albe jer je nerije?ena negativno ?e utjecati na ocjenu kasina, a drugi igra?i mogu pro?itati va?e iskustvo u na?oj recenziji.
Nadam se da vi?e ne?ete nai?i na ovakav problem.
Kazino mo?e ponovo otvoriti ovu ?albu u bilo kojem trenutku.
Dear Edmund,
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't be of more help to you, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
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