Dragi jakobb1,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je zbog va?eg problema.
Da bismo vam bolje pomogli u vezi sa problemima sa kojima se suo?avate, mo?ete li nam pru?iti neke dodatne informacije? Evo nekoliko pitanja koja bi mogla pomo?i da razjasnimo situaciju:
- Koji ure?aj koristite za pristup veb-sajtu ili aplikaciji PlayOJO (npr. pametni telefon, tablet, ra?unar)?
- Koju verziju veb pregleda?a ili aplikacije koristite?
- Da li ste poku?ali da obri?ete ke? memoriju ili ponovo instalirate aplikaciju da vidite da li to re?ava problem?
- Da li ste dobili poruke o gre?ci prilikom poku?aja prijavljivanja ili tokom obrade va?eg povla?enja?
- Da li ste proverili svoju e-po?tu za bilo kakvu komunikaciju od kazina u vezi sa va?im nalogom ili isplatom?
Mo?ete proslediti sve prate?e dokaze i relevantnu komunikaciju [email protected] .
Va?a saradnja u pru?anju ovih detalja ?e nam pomo?i da istra?imo i radimo na re?enju.
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e.
Unapred hvala na va?em odgovoru.
Srda?an pozdrav,
Petronela
Dear jakobb1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
To better assist you with the issues you are facing, could you please provide us with some additional information? Here are a few questions that may help clarify the situation:
- What device are you using to access the PlayOJO website or app (e.g., smartphone, tablet, PC)?
- What web browser or app version are you using?
- Have you tried clearing your cache or reinstalling the app to see if that resolves the issue?
- Have you received any error messages when trying to log in or while processing your withdrawal?
- Have you checked your email for any communication from the casino regarding your account or withdrawal?
You can forward any supporting evidence and relevant communication to [email protected].
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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