Hello dear casino guru team,

I would like to complain about the Power casino.

On their site I found a no deposit bonus at the casino in question, I attached the file before I registered, I asked the support team beforehand whether that was true and the answer was yes.

So I enter all my data and verify it and what do I get to hear? Right, your country is excluded. What is not true I can believe on your part and I do. When I showed them the screenshots they wrote that they would write to you so that you exclude Germany. Great, is not it?

Hallo liebes casino guru team,

Ich m?chte mich gern über das Power casino beschweren.

Auf ihrer Seite habe ich einen no deposit bonus bei besagtem casino gefunden, Datei h?nge ich an bevor ich mich registriert habe habe ich vorher im Support nachgefragt ob das auch stimmt und die Antwort war ja.

Also gebe ich sch?n meine ganzen Daten ein und verifiziere diese und was kriege ich zu h?ren? Richtig, ihr Land ist ausgeschlossen. Was ja aber nicht stimmt darf ich eurer Seite glauben und das tue ich. Als ich denen die Screenshots gezeigt habe haben die geschrieben das sie euch anschreiben damit ihr Deutschland ausschlie?t. Klasse oder?

Dear Manuf,

Thank you very much for submitting your complaint. I'm sorry to hear about your difficulties caused by the wrong information on our website. We currently have over 2000 casinos in our database. We put a lot of effort into keeping the reviews up to date, but it is a difficult task. We would like to apologize for the inconvenience and inform you that we recently updated the information about the casino. Sorry we were not able to help you with this case, but please, do not hesitate to contact us with additional information that would support this case or in the future, if you run into any issues with this or any other casino. We are here to help. Thank you for your understanding and help making Casino Guru better.

Best regards,

Petronela

Dear Manuf,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.

What should I answer?

I complained, you said what was wrong and good.

many Greetings

Was soll ich denn darauf antworten?

Ich habe mich beschwert, ihr habt gesagt woran es gelegen hat und gut.

Viele Grü?e

Thank you very much Manuf for your understanding and help. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.