I made a withdrawal about a month ago and after 6 days it was processed successfully.

I then made another one on 06.19 and to this day I still see no trace of it. Writing in chat I got the same answers as the other complaints from other users.

can you help me please?

Ho effettuato un prelievo circa un mese fa e dopo 6 giorni è stato elaborato correttamente.

successivamente ne ho effettuato un altro il 19.06 ed ad oggi ancora non ne vedo traccia. Scrivendo in chat ho avuto le stesse risposte degli altri reclami degli altri utenti.

potete aiutarmi per favore?

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Greetings,

no unfortunately the withdrawal is still pending.

please help me ??

Salve,

no purtroppo il prelievo è ancora in sospeso.

vi prego aiutatemi ??

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

So when I asked if I needed to verify my account they told me that it wasn't necessary at the moment.

I won the money without having accumulated bonuses, only with real money.

I'll send you the screenshot via email

Allora quando ho chiesto se dovevo verificare il mio account mi hanno detto che per il momento non era necessario.

i soldi li ho vinti senza aver accumulato bonus, solo con soldi reali.

le mando lo screen via mail

is the email I sent ok?

va bene la mail che ho inviato?