The player from Brazil had been attempting to withdraw her funds since the 3rd of March, but her transactions were continually rejected. We had reached out to the player for more information and had extended the complaint's timer by 7 days. Despite our efforts, the player did not reply to our inquiries. We had reopened the complaint at the player's request but were unable to settle the issue due to the casino's lack of cooperation. Despite our attempts to reach out to the casino, we got no response. Consequently, we had marked the complaint as 'unresolved', which could have negatively impacted the casino's rating. We had recommended the player to reach out to the Gaming Curacao Authority for further help.
Igra?ica iz Brazila je poku?avala da povu?e svoja sredstva od 3. marta, ali su njene transakcije stalno odbijane. Kontaktirali smo igra?a za vi?e informacija i produ?ili smo tajmer za ?albe za 7 dana. Uprkos na?im naporima, igra? nije odgovorio na na?e upite. Ponovo smo otvorili ?albu na zahtev igra?a, ali nismo mogli da re?imo problem zbog nedostatka saradnje kazina. Uprkos na?im poku?ajima da se obratimo kazinu, nismo dobili odgovor. Shodno tome, ?albu smo ozna?ili kao ?nere?enu“, ?to je moglo negativno da uti?e na rejting kazina. Preporu?ili smo igra?u da se obrati Upravi za gaming Curacao za dalju pomo?.
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