I have been waiting for my withdrawl for over a month. They told me it would reach my cards in 10 days and its been 20 pass that. They made me send copies of bank account statements 2 weeks ago and still have not got back with me. When i call them they say the billing department will be emailing me soon and yet has not happen. They sure dont wait for their money on deposit time. Why should we have to wait so long. They need to let me know something. Cafe, Ignition, Bovada and slots lv can tell them i spend 10000s . They going to loose a good customer.

Dear Misty,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please forward the confirmation of successful account verification? My email address is [email protected]. Which payment method you have opted for to withdraw your winnings? Have you withdrawn any winnings previously in this casino? 

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Thank you very much, Misty, for your email and for forwarding all the relevant communication.

I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Misty,

I am very sorry to hear about your delayed withdrawal problem. I read your communication and seen you are your withdrawal has been confirmed. In this case, I would try to contact the casino.

I would like to ask the casino what might cause the delay? Thanks in advance for your reply. 

I have over 20 time they say same thing everytime. Does no good

Hello Misty,

We have contacted the Billing Department representative and have been informed that a payout had been requested on July 3rd and approved on July 9th (4th business day), which confirms that there have been no delay with an inquiry. We've also been informed that transactions were posted to your card on July 11th according to the bank statement provided. Due to the processing miscommunication, only part of the winnings have reached you in amount of $180, the remaining $120 have been processed to the Bitcoin wallet provided.

Regards,

TOP1 Team

They fixed it and paid up. Close complaint plz.

Thank you for the update, we are glad this complaint got resolved and I can close it.