Po?tovani J1990,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem.
Imajte na umu da je KIC veoma va?an i su?tinski proces, tokom kojeg kazino osigurava da se novac po?alje pravom vlasniku. Kako nemaju luksuz da fizi?ki vide sve igra?e i provere njihove identifikacione i dokumente, to je jedini na?in na koji kockarske ustanove mogu da zavr?e procedure verifikacije. Nijedan od ozbiljnih i licenciranih kazina ne shvata olako KIC.
- Kada ste predali dokumente svoje bankovne kartice kazinu?
- Kada ste poslednji put dobili potvrdu od kazina da je va? nalog verifikovan?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala unapred na odgovoru.
Srda?an pozdrav,
Tomas
Dear J1990,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.
- When have you submitted the documents of your bank card to the casino?
- When was the last time you received a confirmation from the casino that your account was verified?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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