Very very upsets. I am with many online casinos and i have never had to deal with such unprofessionalism in my life! I have met all the deposit requirements met all the play requirements and I have still not received my winnings they just keep giving me different excuse every time. And it was the middle of December when I won and thought I could give my two sons 10 and 13 a little bit better Xmas cause times r so easy now a days (sarcasm). I thought wrong there thats for sure. Seems very unfair!!!!

Hello Tara.

Thank you very much for submitting your complaint. We are sorry to hear about your negative experience. Could you specify the reasons you have been given by the casino?

The casino has given me many excuses they told me at first I didn't meet the virafiction requirements so I updated all that info and they approved my verification. But then they said I didn't meet the play requirements and I did, played through the 100% of the deposit requirement.  Now They just dont give me any excuses and they just keep reversing the funds bank to my casino account. I have played since I emailed this message and I am now up to 1500.00 and they still won't give me my winnings 

Hello.

Thank you for providing us with the information we requested. We will now try to get in touch with the casino.

Hello,

Thank you for reaching out to us!

Regrettably we were unable to locate your account. We would kindly ask you to provide us with the username registered on our site in order for us to be able to investigate the matter further.

Regards,

Rich Casino

Ok then for the 20th time I will vibe my user name yet again because you r so unprofessional that common sense doesn't apply! TSweets is my user name so now let here the excuses!!!! Thet them roll!

We would like to ask the Rich Casino to reply. We are extending the timer by 7 days. 

Ok but they won't reply because now I am up to 3000 and like they r going to pay out when they r a scam!

Hello,

We hope this message finds you well!

We have reviewed your account and found that your latest withdrawal request could not be approved due to the fact that we were missing the payment method information. According to our Banking page: "Rich Casino solicits from all Members the corresponding information of their preferred withdrawal method via email to [email protected]"

Please provide us with your Ecopayz information via email to [email protected] and place a new payout request, it will be reviewed by the accounting team as soon as possible. 

Should you need any further help or information, please do not hesitate to let us know. 

Kind regards,

Rich Casino

Seriously!!! I have given u that info a dozen times and the only reason u want me to sign in and give u that info is so that this casino guru won't be able to see ur bull crap that u will put me through. So u know what I will give u that info over this website only!!!! I will be getting what this scam RICH CASINO owes me!!!!! So u let me know when u r ready for my info thought this site and no other I refuse to talk to any one with being in this site so everyone can see what crap this casino is

So now what casino guru??? Once I leave this site and have to go to Rich casino support they will just deny and deny and deny so what is the point of all of this????? It isn't helping me get my winnings

Hello,

We hope this message finds you well!

Please provide us with your Ecopayz information via email to [email protected] and place a new payout request, it will be reviewed by the accounting team as soon as possible. 

Should you need any further help or information, please do not hesitate to let us know. 

Kind regards,

Rich Casino

Dear Tara. 

We recommend you to provide the casino with Ecopayz information one last time and send us a screenshot of this email. We will mark it as sensitive information (you can also hide the sensitive information on your own). We just need a proof.  Could you do it, please? 

Hello,

We hope this message finds you well!

Please note that we have only received from you a screenshot of this complaint thread, please provide us with your Ecopayz information via email to [email protected] and your new payout request will be reviewed by the accounting team as soon as possible. 

Should you need any further help or information, please do not hesitate to let us know. 

Kind regards,

Rich Casino

Hello,

We hope this message finds you well!

We are happy to inform you that we have approved your withdrawal request via Ecopayz and it should reach you in maximum 24 hours. Please confirm when the funds have reached you.

Should you need any further help or information, please do not hesitate to contact us.

Kind regards,

Rich Casino

Hello Tara.

Could you confirm receiving your withdrawal, please?

Yes!! Thank you so much for all the help from casino guru!!!! I finally got my withdrawal I was just waiting because they were not able to issue it to my bank card they had asked for me to set up at ezopays account and I wasn't sure if it would accept but it did it all went through and I got my winning! Dont think I can say thanks enough. 

Dear Tara,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.