Good evening,

I have been trying to withdraw my winnings for two weeks now without any success.

My first withdrawal was rejected after a week of waiting (the request was made on 13/2/2025).

The next request was made on 14/2/2025 and is still pending and it is day 12.

Then they told me that the best withdrawal option is Bank Transfer instead of Visa, so the next two withdrawal requests were made by Bank Transfer and are pending for the 7th and 6th days respectively.

Every day I hear the same excuses.

I also have a balance of €1000 that I'm waiting to withdraw after one of the first ones is completed, because there is a limit of €500 per day and up to 3 simultaneous withdrawal requests.

Withdrawals are supposed to be processed within 1-3 days.

I have strong suspicions that this is a scam.

I have also not been asked for any identification document.

Thank you in advance.

Καλησπ?ρα,

εδ? και ?δη δυο εβδομ?δε? προσπαθ? να κ?νω αν?ληψη των κερδ?ν μου χωρ?? καμ?α επιτυχ?α.

Την πρ?τη αν?ληψη μου την απ?ρριψαν μετ? απ? μια εβδομ?δα αναμον?? (13/2/2025 ?γινε το α?τημα).

Το επ?μενο α?τημα ?γινε 14/2/2025 και ακ?μα εκρεμμε? και ε?ναι η ημ?ρα 12. 

Μετ? μου ε?παν οτι καλ?τερη επιλογ? αν?ληψη? ε?ναι το Bank Transfer αντ? για Visa και ?τσι τα επ?μενα δ?ο αιτ?ματα αν?ληψη? ?γιναν με Bank Transfer και εκρεμμο?ν για 7η και 6η ημ?ρα αντ?στοιχα.

Κ?θε μ?ρα ακο?ω τι? ?διε? δικαιολογ?ε?. 

Επ?ση? ?χω ?να υπ?λοιπο 1000€ που περιμ?νω να κ?νω αν?ληψη αφο? ολοκληρωθε? κ?ποια απ? τι? πρ?τε?, γιατ? υπ?ρχει το ?ριο των 500€ αν? ημ?ρα και ε?? και 3 ταυτ?χρονα αιτ?ματα αν?ληψη?.

Υποτ?θεται πω? οι αναλ?ψει? διεκπεραι?νονται εντ?? 1-3 ημ?ρε?. 

?χω μεγ?λε? υποψ?ε? οτι πρ?κειται για scam.

Επ?ση? δεν μου ?χει ζητηθε? καν?να ?γγραφο ταυτοπο?ηση?.

Ευχαριστ? εκ των προτ?ρων.

Dear ThGrd992,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please specify what payment method you used for depositing money into your casino account?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hello again.

No, I have never made any successful ascents.

My deposits have been made via Visa card.

All my winnings are without an active bonus.

Thank you very much.

Γεια σα? και π?λι.

?χι, δεν ?χω κ?νει ποτ? καμ?α επιτυχημ?νη αν?′ληψη.

Οι καταθ?σει? μου ?χουν γ?νει μ?σω κ?ρτα? Visa.

?λα τα κ?ρδη μου ε?ναι χωρ?? ενεργ? μπ?νου?.

Ευχαριστ? πολ?.

Good evening,

I am in my third week of waiting and have not received any withdrawals, while when I ask them they answer me with the same automated message.

Thank you very much.

Καλησπ?ρα,

Βρ?σκομαι στην τρ?τη εβδομ?δα αναμον?? και δεν ?χω λ?βει καμ?α αν?ληψη, εν? ?ταν του? ρωτ?ω μου απαντ?νε με το ?διο αυτοματοποιημ?νο μ?νυμα.

Ευχαριστ? πολ?.

Thank you for your response. What types of games did you play? Were they slots, live casino games, or did you bet on sports only?

Hello again,

It was mostly slot machines (that's where I made my big wins) and very few live casino games.

Thank you very much.

Γει? σα? και π?λι,

?ταν κυρ?ω? κουλοχ?ρηδε? ( εκε? ?κανα τι? μεγ?λε? ν?κε? μου) και ελ?χιστα ζωνταν? παιχν?δια καζ?νο.

Ευχαριστ? πολ?.

Thank you very much, ThGrd992, for providing all the necessary information. I will now transfer your complaint to my colleague Martin ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you very much!

Σα? ευχαριστ? πολ?!

Hello ThGrd992,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Roby Casino representative to enter the discussion.

Dear casino representative, could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which ThGrd992 can expect his withdrawal to be processed?

Thank you very much for dealing with the problem I am facing.

I hope this casino gets resolved and isn't a scam!

Σα? ευχαριστ? πολ? που ασχολε?στε με το πρ?βλημα που αντιμετωπ?ζω.

Ελπ?ζω να επιλυθε? και να μην ε?ναι scam αυτ? το casino!

Good evening,

I would like to inform you that I have just received my first 3 withdrawals.

Thank you very much for your effort and I would ask you, if possible, to keep the case open until I receive my remaining 2 withdrawals.

Καλησπ?ρα σα?,

Θα ?θελα να σα? ενημερ?σω ?τι μ?λι? ?λαβα τι? 3 πρ?τε? αναλ?ψει? μου.

Σα? ευχαριστ? π?ρα πολ? για την προσπ?θεια και θα σα? παρακαλο?σα ε?ν γ?νεται, να με?νει ανοιχτ? η υπ?θεση μ?χρι να λ?βω και τι? υπ?λοιπε? 2 αναλ?ψει? μου.

Hello ThGrd992,

I am happy to hear things are moving in the right direction. Do not worry, I will leave this complaint open for now. Please keep us updated on any new developments.

Hello,

I don't have any progress, that's why I haven't written anything yet.

I am awaiting my last two withdrawals.

Thank you very much.

Γεια σα?,

Δεν ?χω κ?ποια εξ?λιξη, για αυτ? δεν ?χω γρ?ψει ακ?μα κ?τι.

Αναμ?νω τι? δ?ο τελευτα?ε? μου αναλ?ψει?.

Σα? ευχαριστ? πολ?.

Dear ThGrd992,

We are checking for your withdrawal request with our relevant department and as the previous withdrawal request we will try our best to process your current pending withdrawal requests at the earliest as possible.

Thank you for being so patient with us!

We really appreciate it.

?Best regards,

RobyCasino team.

Good morning,

I just received my last two withdrawals.

Thank you all so much for everything!!

Good luck.

Καλημ?ρα σα?,

Μ?λι? ?λαβα και τι? δ?ο τελευτα?ε? αναλ?ψει? μου.

Σα? ευχαριστ? πολ? ?λου? σα? για ?λα!!

Καλ? σα? συν?χεια.

Dear ThGrd992,

I'm glad to hear that your issue has been resolved. I would also like to thank the support team over at Roby Casino for their help with the complaint resolution. The complaint will be marked as 'resolved' in our system now. I appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help ! 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

www.kpvfaw.com