Dragi gospodine242 i Romi,
Hvala vam ?to ste istakli slu?aj i na strpljenju dok smo razmatrali situaciju.
Predmetni ra?un je zatvoren kao rezultat interne administrativne odluke, u skladu sa na?im politikama i procedurama upravljanja rizicima. Iako razumemo da takve radnje mogu izazvati zabrinutost, ?elimo da pojasnimo da je odluka doneta nakon pa?ljive procene aktivnosti na ra?unu i relevantnih okolnosti.
Va?no je napomenuti da igra?ev saldo nije zadr?an. Puni iznos dobitka je vra?en na prvobitni na?in pla?anja 13. juna. Ukoliko bude bilo kakvih problema, rado ?emo vam dodatno pomo?i.
Ukoliko vam je potrebno dodatno poja?njenje ili informacije, slobodno nas kontaktirajte.
Dear herre242 and Romi,
Thank you for highlighting the case and for your patience while we reviewed the situation.
The account in question was closed as a result of an internal administrative decision, in accordance with our policies and risk management procedures. While we understand that such actions may cause concern, we would like to clarify that the decision was made after careful evaluation of the account activity and relevant circumstances.
Importantly, the player’s balance was not withheld. The full amount of the winnings was refunded to the original payment method on June 13th. Should there be any issues, we will be happy to assist further.
If you require any additional clarification or information, please don’t hesitate to reach out.
Automatski prevedeno:
