I've been waiting for my payout since February 6th and I'm always told that it can take a little longer

Warte seit 6 Februar auf meine Auszahlung und werde immer nur abgewimmelt das es halt mal ein bisschen l?nger dauern kann

Dear Patrick007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to [email protected], or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No, this is my first payout

and the verification has been successfully completed

Nein das ist meine erste Auszahlung

und die Verifizierung wurde erfolgreich abgeschlossen

Thank you for your reply, Patrick007. Have you accumulated your winnings with or without an active bonus? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Yes with a bonus and I also followed the rules

Status of payout is pending since February 6th

Ja mit einen Bonus u d habe mich auch an die Regeln gehalten

Status der Auszahlung ist seit 6 Februar in Bearbeitung

Thank you very much Patrick007 for your cooperation so far. I will now transfer your complaint to my colleague Viliam ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Patrick007,

I looked at your complaint and will do my best to help you. I would like to invite Rouge Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Rouge Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.