Draga Dennine52,
Iskreno mi je ?ao ako su moji postovi ukazivali na nepo?tovanje ili su vas ?inili neprijatnim.
Bilo je jasnih instrukcija, i iz nekog razloga, Nik je od vas tra?io da po?aljete sve putem e-po?te. Me?utim, na nekoliko pitanja uop?te niste odgovorili.
" ?ak i nakon ?to sam poslao tra?ene informacije. "
Koje informacije i gde ste ih poslali, molim vas? Da li i dalje mislite samo na zahtev za povla?enje novca u kazinu, ili ste sledili uputstva iznad i sve poslali Niku?
Iako ste stalno spominjali ?injenicu da niste dobili mejl od Nika i da imate samo zajedni?ki nalog, dao sam vam sva uputstva sa njegovog mejla, kako da postupite, i obavestio vas da ako mo?ete da potvrdite vlasni?tvo na?ina pla?anja (iako se radi o zajedni?kom ra?unu), da ste jedan od njegovih pravih vlasnika, ne bi trebalo da bude problem da povu?ete sporna sredstva iz kazina.
Na?alost, verovatno ne postoji drugi ili jednostavniji na?in da se proveri na?in pla?anja osim da se kazinu dostavi zvani?ni bankovni izvod. To je industrijski standard i stoga nesvesnost nije izgovor. Prihvatili ste Uslove i odredbe kazina prilikom registracije.
Ako kazino ne reaguje i Nick je jedini koji nam mo?e pomo?i, za?to je bio/je li problem da mu po?aljemo tra?ene detalje i dokument?
Tra?ene detalje treba poslati direktno njemu putem mejla i to u odre?enom obliku, to je sve. Zahvaljuju?i njegovoj pomo?i i saradnji uspeli smo da re?imo mnoge slu?ajeve. Tako da bih dao ?ansu.
?to se ti?e postavljanja teme bilo gde - bili bismo veoma zahvalni. Uvek je sjajno podi?i svest o uobi?ajenim problemima igra?a u onlajn kazinima i kako to funkcioni?e. Iskreno verujem da ?ete podeliti vezu do kompletne teme kako ne biste pru?ili samo odabrane i/ili obmanjuju?e informacije.
Ali, ako ipak ?elite da zatvorim slu?aj, samo potvrda ?e biti dovoljna i dodatne informacije nisu potrebne. Slu?aj ?e biti zatvoren/odba?en. Nema problema.
Dear Dennine52,
I am sincerely sorry if my posts indicated disrespect or they made you uncomfortable.
There were clear instructions, and for some reason, you were requested by Nick to send everything via email. However, you did not answer several questions at all.
"Even after I sent that requested information over."
What information and where did you send it, please? Do you still mean only a withdrawal request in the casino, or did you follow the instructions above and send everything to Nick?
Although you kept referring to the fact that you did not receive an email from Nick and that you have only a joint account, I provided you with all the instructions from his email, how to proceed, and informed you that if you can verify the ownership of the payment method (despite it being a joint account), that you are one of the rightful owners of it, it should not be a problem to withdraw the disputed funds from the casino.
Unfortunately, there is likely no other or simpler way to verify a payment method than to provide the casino with the official bank statement. It is an industry standard and therefore, unawareness is no excuse. You accepted the casino's Terms and Conditions during registration.
If the casino is unresponsive and Nick is the only one who can help us, why was/is it a problem to send him the requested details and document?
The requested details should be sent directly to him via email and in a specific form, that is all. Thanks to his help and cooperation, we were able to solve many cases. So I would give it a chance.
As for posting the thread anywhere - we would highly appreciate it. It is always great to raise awareness of common player issues in online casinos and how it works. I sincerely believe you will share a link to the complete thread to not provide only selected and/or misleading information.
But, if you wish me to close the case anyway, just confirming it will be enough and no further information is needed. The case will be closed/rejected. No problem.
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